ZAKKIYYAH ID-DEEN
Apopka
Summary
Customer service professional with over 10 years of experience managing high-volume interactions and efficiently resolving issues. Proficient technical support specialist, leveraging advanced expertise in Zendesk, Salesforce, and Jira for ticketing, CRM, and issue tracking. Committed to clear communication and maintaining composure under pressure, ensuring clients feel supported while simplifying resolutions. Recognized for reliability, patience, and dedication to fostering smooth, positive experiences throughout the customer journey.
Overview
2025
2025
years of professional experience
Work History
Technical Support Specialist
OpenGov
01.2022 - 01.2025
- Provided technical support for OpenGov Permitting & Licensing software via phone, chat, and email using Salesforce, Jira, Stripe, and Zendesk
- Managed support queues and maintained timely responses across channels
- Handled incoming credit card disputes, submitting evidence and tracking outcomes with banks
- Identified software bugs and escalated issues with clear documentation
Sales Support Specialist
Spectrum Inc
Maitland, FL
01.2021 - 01.2022
- -Process order entries for cable, internet, voice, and mobile services for customers and business partners.
- -Handle incoming calls for escalated service issues through ticketing systems and follow-up communication.
Business Sales Manager
Sprint-T Mobile
Maitland, FL
01.2020 - 01.2021
- Processed orders for cable, internet, voice, and mobile services for customers and partners.
- Handled escalated service, billing, and hardware concerns via inbound calls, managing tickets and follow-ups.
- Met and exceeded sales goals and performance metrics through proactive outreach
Patient Scheduler
Greenberg Dental and Orthodontics
Altamonte Springs, FL
2017 - 2019
- Took inbound calls to schedule patient appointments using electronic health records and scheduling software (Dentrix)
- Managed patient inquiries regarding appointments, insurance verification, and office policies effectively.
Technical Support Agent
Teleperformance
01.2016 - 01.2017
- -Provide technical support and customer service, taking ownership of the customer experience and escalated customer concerns.
- -High volume inbound call center environment, requiring case documentation, troubleshooting, email, and phone communication.
Education
HS Diploma - Business Systems Technology
Wekiva High School
Apopka, FL05-2009
Skills
- CRM systems, Zendesk, SalesForce, Jira
- Microsoft Suite, Google Suite, Mac & Windows OS
- HIPAA awareness & confidentiality
- Customer support
- Troubleshooting and diagnosing
- Insurance & billing support
- Account management
- Data Entry & Documentation
- Chat and High Volume Call Center
Timeline
Technical Support Specialist
OpenGov
01.2022 - 01.2025
Sales Support Specialist
Spectrum Inc
01.2021 - 01.2022
Business Sales Manager
Sprint-T Mobile
01.2020 - 01.2021
Technical Support Agent
Teleperformance
01.2016 - 01.2017
Patient Scheduler
Greenberg Dental and Orthodontics
2017 - 2019
HS Diploma - Business Systems Technology
Wekiva High School