Zachary Wilson
Public Safety Business Development
Delaware,OH
Summary
Available to relocate within 60 Days.
Experienced public safety sales professional with a technical approach to working with customers as a trusted advisor and consultant. Committed to complete customer satisfaction before, during and after the sale and product implementation process. These strategies have proven incredibly effective in preserving enduring connections, repeat business, and customer referrals, all of which contribute to ongoing revenue growth and brand loyalty.
Sales professional with robust background in leading sales teams and executing strategic plans to drive market share growth. Known for fostering collaborative environments and achieving outstanding results. Proficient in sales strategy development and team leadership, consistently adaptable to evolving business needs.
Overview
20
20
years of professional experience
Work History
President
Valor Outfitters
01.2019 - Current
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Initiated strategy to drive company growth and increase market share and profitability.
- Represented organization at industry conferences and events.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Oversaw business-wide changes to modernize procedures and organization.
Eastern Regional Sales Manager
Go Rhino! Public Safety Division
01.2017 - 01.2019
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Finalized sales contracts with high-value customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Boosted customer satisfaction scores by addressing and correcting problems quickly.
- Coached and monitored employees to set productive goals and align operational practices while meeting and exceeding regional sales quotas.
- Boosted market share by establishing sales and distribution channels, developing new products, and solidifying sales partnerships.
- Delivered engaging presentations at industry conferences, effectively promoting company products while demonstrating thought leadership in the field.
- Organized well-attended regional events for customers and prospects, fostering positive brand awareness while generating valuable leads for the sales team.
- Developed and executed successful sales plans to achieve consistent growth in market share within the territory.
- Provided exceptional customer service by addressing concerns promptly and proactively working to resolve any issues that arose during transactions or after-sales support interactions.
- Met with each sales representative on monthly basis to answer questions, resolve issues, and identify new strategies.
- Managed a high-performing team of sales representatives, consistently exceeding quarterly targets through effective leadership and coaching.
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
- Worked closely with product development teams to share customer feedback, helping to inform improvements and enhancements for future iterations of products or services.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Executed successful promotional events and trade shows.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Manufacturer's Representative
Midwest Public Safety Solutions
01.2009 - 01.2017
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Used consultative sales approach to understand and meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Demonstrated products and specific features at customer locations and special events.
- Researched potential clients and markets to prepare for appointments.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Supported customers continuously from sales process to product set-up and use.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Coached customers' staff and demonstrated product use and maintenance.
- Used [Software] to maintain company database with essential account and sales information.
Electronic Systems Technician
City of Columbus, OH
01.2005 - 01.2009
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Installed and configured new equipment and systems according to city standards.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
Education
High School Diploma -
Hilliard Darby High School
Hilliard 05.2001 -
Skills
Business planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
President
Valor Outfitters
01.2019 - Current
Eastern Regional Sales Manager
Go Rhino! Public Safety Division
01.2017 - 01.2019
Manufacturer's Representative
Midwest Public Safety Solutions
01.2009 - 01.2017
Electronic Systems Technician
City of Columbus, OH
01.2005 - 01.2009
High School Diploma -
Hilliard Darby High School
05.2001 -
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