Zakya Cetshwayo
Aurora,Colorado
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety, and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
2
2
years of professional experience
Work History
Cashier
Etai's Green House
Aurora, United States
04.2022 - 09.2022
- Greet guests upon entrance, exit, answer phone calls and guest queries, as well as handle/organize online orders
- Serve and satisfy guests based on their needs, help complete purchases, locate items and join reward programs.
- Solve problems and make decisions, worked closely with shift manager to solve problems and handle customer concerns, and communicate and work through different types of situations
- Work with team, as well as independently
- maintaining uniformity and tidiness in both lobby and other guest frequented areas, restocking common items and organized merchandise throughout the day
- Restocking common items
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels, maintaining secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs, as well as, learned server and server positions and provided backup at key times.
- Greeted over 100 customers per day.
- Lifted up to 50 pounds at once
Crew Member
Baskin Robins
Aurora, United States
10.2021 - 12.2021
- Provided excellent customer service by greeting customers and meeting quality expectations, became familiar with products to answer questions and make suggestions, and supported great dining and meal experiences for guests.
- Took orders, prepared meals and collected payments, kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept food preparation area, equipment and utensils clean and sanitary, prepared products following restaurant, health, and safety standards and procedures, and performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Worked well with teammates and accepted coaching from management team, collaborated with team members to complete orders, assisted other team members to achieve goals.
Marketing Assistant
Tumfo Tu Movement Masters
Denver, CO
05.2021 - 10.2021
- Greet/Welcome guests upon entrance, answered calls, took messages, and transferred calls to correct individuals, answering various questions presented by guests
- Created engaging content for Pinterest, Facebook, Instagram, and post media onto various social platforms
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings, compiled product, market and customer data to generate informed sales and profit projections, and proofread marketing collateral ahead of printing to eliminate errors.
- Kept organized tracking documents detailing assignments, in-progress work, and completed project milestones, organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement, and sales, and coordinated meetings between project members and clients to develop ideas, discuss progress, and set goals.
- Wrote engaging and successful marketing, advertising, and website copy.
Barista
Starbucks
Centennial, CO
11.2022 - Current
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily; Sanitized equipment and wiped down counters and tables to prevent spread of germs, quickly reset and cleaned tables after customers left to enable speedy turnaround and guest flow, and kept server areas clean and stocked to increase efficiency while working tables.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales, and memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality, helped management keep adequate supply on hand by notifying of shortages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment,recommended products based on solid understanding of individual customer needs and preferences, and monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest and maintained customer satisfaction by clarifying questions about orders and specialty items
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Arts - Business Communications
Colorado Early Colleges
Aurora, CO05.2026
Skills
- Cash Register Operation
- Inventory Stocking
- Janitorial Duties
- Monetary Transactions
- Bagging and Packaging
- Guest Satisfaction
- Adaptable and Flexible
- Performing Mathematics
- Food and Beverage Service
- Store Opening and Closing
- Heavy Lifting
- Teamwork and Collaboration
- Health and Safety Standards
- Willingness to Learn
Timeline
Barista
Starbucks
11.2022 - Current
Cashier
Etai's Green House
04.2022 - 09.2022
Crew Member
Baskin Robins
10.2021 - 12.2021
Marketing Assistant
Tumfo Tu Movement Masters
05.2021 - 10.2021
Associate of Arts - Business Communications
Colorado Early Colleges
Similar Profiles
Lori HughesLori Hughes
Deli Clerk at Randalls Farm and Green HouseDeli Clerk at Randalls Farm and Green House
Doris BridgesDoris Bridges
Nursing Assistant at THE GREEN HOUSE COTTAGES OF POPLAR GROVENursing Assistant at THE GREEN HOUSE COTTAGES OF POPLAR GROVE
Sam ParasteshSam Parastesh
HVAC-R Service Technician at Green House SolutionsHVAC-R Service Technician at Green House Solutions
Shawn NelsonShawn Nelson
Pilot at United States Air Force Auxiliary, Civil Air PatrolPilot at United States Air Force Auxiliary, Civil Air Patrol
Lori ValerioLori Valerio
Loan Processor at CMG FinancialLoan Processor at CMG Financial