Zakye Mitchell
Phoenix,AZ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Maintains an energetic and personable demeanor to help foster positive client relationships. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist/Certified Trainer
Raising Cane's
01.2024 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Mentored junior staff, providing guidance on best practices in customer service.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Monitored new hires workflow and behaviors throughout training process.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier/Line Cook
Cafe Rio
12.2021 - 05.2023
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Education
BArch - Architecture
Arizona State University
Tempe, AZ05.2027
High School Diploma -
West Point High School
Avondale, AZ05.2023
Skills
- Communication
- Customer Relations
- Customer Service
- Interpersonal skills
- Friendly and personable
- Active listening
- Adaptability
- Problem resolution
- Computer Skills
- Critical thinking
Timeline
Customer Service Specialist/Certified Trainer
Raising Cane's
01.2024 - Current
Cashier/Line Cook
Cafe Rio
12.2021 - 05.2023
BArch - Architecture
Arizona State University
High School Diploma -
West Point High School
Similar Profiles
Anna HaleAnna Hale
Crew Member at Raising Cane's RestaurantsCrew Member at Raising Cane's Restaurants
Rajah Leigh AmbrosineRajah Leigh Ambrosine
Associate at Raising Cane's RestaurantsAssociate at Raising Cane's Restaurants
Nyzjah (Neko) DutillyNyzjah (Neko) Dutilly
Crewmember at Raising Cane's RestaurantsCrewmember at Raising Cane's Restaurants
Daniel TurczynowskyDaniel Turczynowsky
Operations Service Supervisor at First Citizens BankOperations Service Supervisor at First Citizens Bank
Alexis R. SmithAlexis R. Smith
Director of Operations – Grants Management & Donor Engagement at Jewish Family & Children’s ServiceDirector of Operations – Grants Management & Donor Engagement at Jewish Family & Children’s Service