Zakyla Simpson
Jonesboro,ME
Summary
Accomplished Store Manager at Family Dollar, adept in customer service and inventory control, led team to enhance store operations and customer satisfaction. Skilled in multitasking, team leadership, and problem-solving, significantly improved store environment and efficiency. Proven track record in recruiting and mentoring, driving positive outcomes in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Store Manager
Family Dollar
12.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Night Auditor
TownePlace Suites by Marriott
01.2020 - 07.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Housekeeper
Bear Springs Hotel
04.2019 - 10.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Education
High School Diploma -
Mojave High School
Hesperia, CA06.2017
Skills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Team Leadership
Friendly and Positive
Training and mentoring
Shift Scheduling
Inventory Control
Recruiting and Hiring
Timeline
Store Manager
Family Dollar
12.2021 - Current
Night Auditor
TownePlace Suites by Marriott
01.2020 - 07.2021
Housekeeper
Bear Springs Hotel
04.2019 - 10.2020
High School Diploma -
Mojave High School
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