Zakyra Beal
Plainfield,IL
Summary
Dynamic customer service professional with extensive experience at Urban Air Trampoline and Adventure Park, Kohl's, Rosatis, and Jewel Osco Skilled in complaint resolution and relationship building, I consistently delivered exceptional service, enhancing customer loyalty and retention. Proficient in POS systems and adept at upselling, I thrive in fast-paced environments while ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Urban Air Trampoline and Adventure Park
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier
Jewels Osco
07.2023 - 01.2024
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Cashier
Kohl's
11.2022 - 12.2023
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
Order Taker
Rosatis
07.2022 - 03.2023
- Checked outgoing orders for accuracy before delivery.
- Entered orders into computer system quickly and in proper sequence.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non-peak hours to reduce work interruptions.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Suggested upgrades and additional items to meet upselling goals.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Restocked bags, cups, lids, sauces and other counter supplies.
Education
Bachelor of Science - Psychology/Family And Child Studies
Northern Illinois University
Dekalb, IL05-2028
Skills
- Account updating
- Scheduling
- Complaint resolution
- Reading comprehension
- Adaptability and flexibility
- Verbal and written communication
- Shipping and receiving
- Decision-making
- Returns processing
- Drawer balancing
- Product restocking
- Clear communication
- Product recommendations
- Upselling techniques
- Payment collection
- Cash register systems
- Time management skills
- Hospitality and accommodation
- POS system operations
- Refund handling
- Team member support
- Order delivery practices
- Table resetting
- Food running
- Beverage preparation
- Food safety practices
- Budget management
- Relationship building
Timeline
Customer Service Representative
Urban Air Trampoline and Adventure Park
02.2024 - Current
Cashier
Jewels Osco
07.2023 - 01.2024
Customer Service Cashier
Kohl's
11.2022 - 12.2023
Order Taker
Rosatis
07.2022 - 03.2023
Bachelor of Science - Psychology/Family And Child Studies
Northern Illinois University
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