Za Kyra Moore
Mebane,USA
Summary
Results-driven Administrative Assistant with expertise in providing top-tier customer service in fast-paced workplaces. Known for exceptional attention to detail and the ability to handle concurrent tasks efficiently. Proficient in data entry and office management, enhancing overall productivity and team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Neighborhood Coordinator
Croasdaile Village - UMRH, Inc.
04.2024 - 10.2024
- Responded to telephone inquiries to provide office information, address questions, and route calls to staff.
- Facilitated improved communication among medical staff by promptly answering phone calls, relaying messages, and addressing inquiries.
- Organized and preserved patient medical records alongside relevant documents for patient care
- Executed multiple priorities concurrently while ensuring meticulous attention to detail under pressure in fast-paced healthcare environment
Administrative Assistant
Springtree Health and Rehab
12.2022 - 09.2023
- Administered multi-line phone system, facilitating call transfers, conveying messages to staff and assisting visitors.
- Ensured integrity of sensitive information by adhering to stringent privacy guidelines and implementing robust filing systems.
- Facilitated reliable record-keeping by executing diligent data entry and comprehensive database management for key company information.
Clinical Technician II
Duke University Health System
06.2018 - 02.2021
- Enriched patient experience via attentive care and thorough communication during blood draw procedures.
- Preserved high accuracy in specimen handling, facilitating proper testing and swift result delivery.
- Excelled amidst challenging conditions, sustaining professionalism and poise during busy periods and urgent events.
- Diminished contamination risks by diligently observing infection control protocols and fostering a hygienic work environment.
EC Assistant
Alamance-Burlington School System
08.2025 - Current
- Ensured safe and supportive atmosphere for all students, promoting positive social interactions and emotional growth.
- Stimulated student creativity by integrating innovative projects that matched curriculum goals while addressing varied interests.
- Cultivated parent participation via regular communication, establishing robust connections between home and school environments.
- Facilitated development of interactive learning activities that addressed various learning styles and abilities.
Direct Support Professional
OE Enterprises, Inc.
09.2024 - 05.2025
- Ensured clean, safe, and well-organized patient environment
- Recorded detailed progress notes to monitor client achievements, concerns, or behavior pattern changes requiring interdisciplinary team attention.
- Supported clients in daily living tasks to enhance self-esteem and overall wellness.
- Facilitated crisis intervention to de-escalate challenging behavior and ensure peaceful encounters.
Senior Fraud and Claims Operations Representative
Wells Fargo
08.2022 - 11.2022
- Guided customers in implementing effective measures to protect accounts after confirmed or suspected fraud incidents.
- Established comprehensive reporting mechanisms to facilitate prompt escalation of critical issues regarding ongoing or potential fraudulent activities.
- Delivered outstanding customer service throughout resolution of fraud cases, guaranteeing positive experiences for affected clients while upholding company integrity.
- Enhanced customer trust by fostering transparent communication about potential fraud threats and resolutions.
Mental Health Associate
Rivermont School-Southeast Roanoke
01.2022 - 06.2022
- Assessed client progress via ongoing treatment plan reviews, modifying strategies as necessary for optimal outcomes.
- Championed enhanced access to mental health services within community, resulting in increased funding and program availability.
- Delivered compassionate guidance to clients facing mental health crises, deescalating situations and linking them with suitable support resources.
- Delivered crisis intervention services to individuals facing acute mental health challenges, ensuring safety and facilitating connections to appropriate resources.
Arch Support Specialist
The Good Feet Store
10.2021 - 02.2022
- Presented specialized product information to customers, promoting informed buying decisions and elevating satisfaction levels.
- Amplified sales via rapport development with customers and assessing unique needs.
- Resolved difficult situations professionally by tackling customer complaints and developing collaborative solutions, preserving lasting relationships.
- Tackled customer inquiries and settled complaints to strengthen trust and boost satisfaction.
Customer Service Representative
Concentrix
05.2021 - 09.2021
- Facilitated escalated calls with professionalism, effectively resolving complex issues to meet client and company expectations.
- Managed multiple priorities while emphasizing exceptional communication skills and meticulous attention to detail.
- Delivered compassionate support to customers facing challenges or dissatisfaction, enhancing loyalty
- Leveraged CRM tools to monitor customer interactions, sustain records, and deliver personalized assistance when necessary.
Education
Health Care Administration
Grand Canyon University
Phoenix, AZHigh school diploma -
Eastern Alamance High School
Mebane, NC06.2014
Skills
- Calendar coordination
- Literature review
- Information sourcing
- Formal letter writing
- Call management systems
- Data management
Certification
- Heartsaver Certification November 2024 to November 2026
- First Aid CPR AED
Additional Information
Authorized to work in the US for any employer
Timeline
EC Assistant
Alamance-Burlington School System
08.2025 - Current
Direct Support Professional
OE Enterprises, Inc.
09.2024 - 05.2025
Neighborhood Coordinator
Croasdaile Village - UMRH, Inc.
04.2024 - 10.2024
Administrative Assistant
Springtree Health and Rehab
12.2022 - 09.2023
Senior Fraud and Claims Operations Representative
Wells Fargo
08.2022 - 11.2022
Mental Health Associate
Rivermont School-Southeast Roanoke
01.2022 - 06.2022
Arch Support Specialist
The Good Feet Store
10.2021 - 02.2022
Customer Service Representative
Concentrix
05.2021 - 09.2021
Clinical Technician II
Duke University Health System
06.2018 - 02.2021
Health Care Administration
Grand Canyon University
High school diploma -
Eastern Alamance High School