Summary
Overview
Work History
Education
Skills
Timeline
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Zakyya Cook

Rochester,NY

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

TireHub
Orlando, Florida
10.2018 - 01.2024
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strategies to improve efficiency of business operations and reduce costs.
  • Collaborated with other departments to ensure accurate budgeting and forecasting processes were followed.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

General Manager

7 Eleven Franchise
Orlando , Florida
02.2012 - 01.2020
  • Organizing daily staff schedules and assigning shifts.
  • Maintaining accurate records of fuel and other store inventory levels.
  • Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
  • Managing financial transactions such as deposits, refunds, credits.
  • Monitoring gas prices to ensure they remain competitive in the market.
  • Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
  • Approving purchase orders for supplies required by the gas station's operations.

Assistant Store Manager

Green Day Cafe
Orlando, Florida
05.2012 - 04.2014
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Store Associate

McDonald's
West Palm Beach, Florida
10.2009 - 10.2010
  • Demonstrated excellent customer service skills at all times.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Associate of Applied Science - Nursing

City College
Altamonte Springs, FL
06-2015

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Data collection
  • Process optimization
  • Promotional support
  • Customer service
  • Order fulfillment
  • Delivery scheduling
  • Problem-solving
  • Money handling
  • Professional telephone demeanor

Timeline

Customer Service Representative

TireHub
10.2018 - 01.2024

Assistant Store Manager

Green Day Cafe
05.2012 - 04.2014

General Manager

7 Eleven Franchise
02.2012 - 01.2020

Store Associate

McDonald's
10.2009 - 10.2010

Associate of Applied Science - Nursing

City College

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Zakyya Cook