Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zalen White

Austin,TX

Summary

Customer-oriented professional with background in customer service roles. Possess strong communication skills and an innate ability to understand and solve customer issues effectively. Demonstrated success in fostering positive relationships with customers, improving customer satisfaction levels, and driving repeat business. Known for ability to handle stressful situations calmly, making quick decisions that benefit both company and client.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host/Server Assistant

First Watch
Austin, TX
02.2025 - 05.2025
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Communicated with patrons to boost satisfaction levels for food and service.
  • Took reservations from patrons by phone or online.
  • Informed patrons of specialties and features.
  • Spoke with patrons to drive satisfaction with food and service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered phones promptly to record and confirm reservations.
  • Provided excellent customer service by anticipating customer needs.
  • Managed incoming calls during busy shifts.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Received and recorded patrons' dining reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Checked identification for guests who appeared under age 21.
  • Processed payments from customers using a POS system.
  • Provided customers with accurate wait times and monitored waiting list.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Sales Floor Associate

Skechers
Austin, TX
07.2024 - 04.2025
  • Curated merchandise displays to feature new styles, attract customers, and boost sales.
  • Handled customer complaints promptly and effectively while complying with company policies.
  • Upheld comprehensive understanding of sales and promotions, return policies, and security practices.
  • Created positive experiences for customers through friendly conversations during transactions.
  • Answered store and merchandise questions and led customers to wanted items.
  • Bagged or packaged purchases and wrapped gifts.
  • Implemented visual merchandising guidelines to enhance product visibility and attractiveness.
  • Prepared merchandise for purchase or rental.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Operated point of sale systems, managing cash and card transactions securely.
  • Maintained thorough knowledge of store products to provide accurate information to customers.
  • Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.

CSA, CASHIER

HEB
Austin, TX
10.2023 - 07.2024
  • Received payments by cash, check, credit cards, vouchers, or automatic debits.
  • Resolved customer complaints courteously and efficiently.
  • Answered customer inquiries about the store's products or services.
  • Assisted customers with product selection based on their individual needs and preferences.
  • Provided excellent customer service in a friendly and professional manner.
  • Operated cash register to process sales transactions accurately and efficiently.
  • Greeted customers entering the store warmly.
  • Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Cleaned work areas throughout the day to keep them presentable for customers.
  • Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
02-2023

Skills

  • Strong Work Ethic
  • Goal-Oriented
  • Product Promotion
  • Refund Processing
  • Customer Consultation
  • Cash Handling
  • Complaint Handling
  • De-Escalation Techniques
  • Customer Service
  • Work Prioritization
  • Sales closing
  • Calm and Professional Under Pressure
  • In-store support
  • Understanding Customer Needs
  • Problem-solving aptitude
  • Customer service excellence
  • Problem Resolution
  • Product Recommendations
  • Billing Adjustments and Refunds
  • Interpersonal Communication

Certification

  • FOOD HANDLER CERTIFICATION
  • TABC CERTIFICATION

Timeline

Host/Server Assistant

First Watch
02.2025 - 05.2025

Sales Floor Associate

Skechers
07.2024 - 04.2025

CSA, CASHIER

HEB
10.2023 - 07.2024

High School Diploma -

Penn Foster College

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Zalen White