Zalena Giles

Company Overview:

Revive provides virtual health and self-care access through a comprehensive virtual care platform, offering everything from primary care and mental health support to weight management and pharmacy solutions.

• Manages end-to-end talent acquisition process
• Sources top-tier candidates from job boards, social media, and referrals.
• Creates strategic approaches to attract top-tier active and passive candidates.
• Supports Director in crafting sourcing strategies for recruiting goals.
• Develops deep understanding of group and function requirements supported.
• Conducts regular follow-ups to assess recruiting success.
• Tracks candidate interactions and outcomes of evaluations.
• Provides regular progress updates to Director and stakeholders.
• Upholds federal, state, and local employment law standards.
• Researches and identifies potential candidates for open positions.
• Develops and maintains relationships with hiring managers to understand their talent needs.
• Posts job openings on various job boards, social media sites, and other resources.

Company Overview:

The Federal Emergency Management Agency (FEMA) is a federal agency that helps people before, during, and after disasters.

• Guides employees to correct HR benefits personnel for retirement and personal insurance issues.
• Prompts employees to complete time and attendance; monitor and report on leave and use-or-lose leave balances.
• Guides personnel towards appropriate HR team members for specialized leave processes.
• Submits system updates for title, name, salary, funding, and line of accounting.
• Completes and revises, as necessary, the new employee orientation checklist to facilitate a sustainable and complete onboarding with the Office of The Chief Administrative Officer. Liaise with the appropriate staff to ensure payroll records and profiles are established in WebTA.
• Assembles, maintains, and updates personnel files for standard office documentation.
• Facilitates communication between HR and management concerning classification
• Advises management in evaluating positions, ensuring accuracy and consistency with established position management and classification principles, practices, policies, standards, and regulations.
• Conducts annual reviews of position descriptions for employees and supervisors.
• Completes FEMA hiring authorization process and recruitment package revision/development by developing job analyses and submitting the posting in the FEMA automated system of record.
• Ensures compliance with hiring policy, while aiding supervisor throughout the recruitment process.
• Oversees and reports on status changes in processes and systems.
• Assists hiring manager with developing special offer qualifications.
• Identifies bottlenecks and takes/recommends appropriate action to correct problems.
• Conducts administrative advisory tasks focused on overall personnel management.
• Collaborates with senior analysts, based on complexity, to deliver accurate insights.
• Supports management in forecasting staffing needs.
• Reviews and proposes effective changes to existing processes.
• Assesses workload capability to ensure optimum productivity levels.
• Analyzes data from surveys, interviews, and focus groups to inform program activities.

Company Overview:

The Arc Northern Chesapeake is a non-profit organization that supports people with intellectual and/or developmental disabilities to live, work, and thrive in the community.

• Identified effective sources to attract talent and execute, staying within budgetary constraints.
• Phone screened and maintained interviewing processes in coordination with hiring manager and department.
• Ensured alignment of recruiting efforts with organizational goals and objectives.
• Achieved hiring goals, filled positions in a timely manner, and made the personal sacrifices to fill positions with quality staff.
• Maintained all job descriptions and collaborated with hiring supervisors to create new job. descriptions and/or edit current job descriptions.
• Delivered assessments to hiring managers about candidates.
• Initiated and completed drug screening, background, reference, and E-verify checks.
• Created and sent documentation to new hires, including but not limited to offer letters, I-9 forms, agency policy disclosures, etc.
• Scheduled all new and current employees for training required for the position.
• Tracked progress of training completion and results on a weekly basis.
• Guided workforce on steps to achieve certified medication technician credentials from the Maryland Board of Nursing.
• Communicated progress reports to team members and their managers.
• Advised HR team members on HR policies and practices for recruitment and training/development.

Company Overview:

The U.S. The Department of Veterans Affairs is a federal agency that provides benefits to veterans and their families.

• Applied a wide range of methods, principles, and practices commonly used in the staffing and recruitment process, such as OPM regulations, Executive orders, and VA regulations and policies.
• Advised management officials on various types of appointments and their appropriate application in the competitive and excepted service.
• Developed and determined appropriate rating and ranking selective factors, and developed crediting plans to assess job qualifications and vacancy announcements.
• Used a variety of standardized internal and external recruitment strategies to aid in strategic recruitment planning.
• Coordinated with and advised Human Resources Specialists on technical issues involving recruitment and placement actions.
• Developed qualification rating factors by analyzing various intricate positions.
• Provided comprehensive staffing and placement services.
• Advised management on position, career patterns.
• Utilized USA Staffing for posting job announcements, issuing certificates of eligibility, issuing notices to employees, and advising managers on conducting job analysis.

Company Overview:

The Arc Northern Chesapeake is a non-profit organization that supports people with intellectual and/or developmental disabilities to live, work, and thrive in the community.

• Directed activities of both the HR Coordinator and Manager roles.
• Provided coaching and feedback to direct reports and other employees within the organization.
• Managed the Arc NCR's peer training program to ensure proper training of the 'hands-on' portion of the onboarding and training, including selecting, training, and following up with peer trainers and department supervisors.
• Reviewed peer training checklists and regularly provided feedback to peer trainers and supervisors regarding areas of improvement needed.
• Oversaw the organization's LMS vendor relationships.
• Followed up with any new hires at the two (2) week, 45-day mark of employment to ensure training completion and full acclimation to the agency, department, and team culture.
• Conducted and analyzed the Annual Employee Satisfaction Survey; communicated results, conducted focus groups, and created action plans.
• Lead employee development meetings, working with the employee and supervisor to develop the employee development plans.
• Managed and oversaw the organization's Certification program and Tuition Reimbursement program.
• Monitored organizations' talent management classifications.
• Overseeing the HR Manager, I ensured that the feedback from the 90-day and 6-month stay interviews and exit interviews was communicated to the program's leadership, and that open items/requests were followed up on in a timely manner.
• Conducted employee relations investigations and mediations.
• Overseeing the HR Manager, ensured all unemployment claims were processed in a timely manner.
• Overseeing and supporting the HR Manager, ensured all FMLA requests were processed in a timely manner.
• Conducted monthly analytical reporting on Workers' Compensation statuses.
• Managed the Human Resources training and culture budget.
• Collaborated on structuring budget for Human Resources Department
• Provided oversight and guidance to subordinate staff members in the Human Resources Department.
• Developed, implemented, and monitored policies and procedures related to employee relations and human resources management.
• Conducted job analysis for all positions within the organization to ensure accurate job descriptions.

Company Overview:

The Arc Northern Chesapeake is a non-profit organization that supports people with intellectual and/or developmental disabilities to live, work, and thrive in the community.

• Created and managed The Arc NCR's peer training program to ensure proper training of the 'hands-on' portion of the onboarding and training, including selecting, training, and following up with peer trainers and department supervisors.
• Reviewed peer training checklists and regularly gives feedback to peer trainers and supervisors around areas of improvement needed.
• Managed the organization's Learning Management System (LMS) vendor relationships.
• Maintained and communicated the training status of all employees.
• Conducted Train-the-Trainer sessions within the organization.
• Followed up with any new hires at the two (2) week, 45-day mark of employment to ensure training completion and full acclimation to the agency, department, and team culture.
• Facilitated development meetings with employees and supervisors.
• Managed the organization's Continuing Education Unit program and Tuition Reimbursement programs.
• Managed the Human Resources training and culture budget.

Company Overview:

Tower Federal Credit Union is a non-profit financial institution that provides a full array of financial products and services to members worldwide.

• Maintained personnel records, including weekly/monthly training reports.
• Screened and responded to broad questions from staff and applicants regarding Tower's Human Resources programs and procedures.
• Promptly refer inquiries to appropriate, knowledgeable HR Representative; follow up to help ensure a timely response.
• Conducted confidential performance reviews for employees.
• Evaluated training class equipment for functionality.
• Coordinated and conducted formal training and/or alternative delivery instruction for new and existing employees on job-related functions, specifically with Credit Union policy standards.
• Evaluated and documented the achievements of employees, prepared narrative and statistical reports, and communicated performance to the appropriate supervisory personnel.
• Delivered a comprehensive training curriculum for project alignment with Tower's needs.
• Revised and kept procedures current in multiple training manuals.
• Provided application testing and assessed functionality prior to delivery to end user.
• As needed, maintains and updates system functionality.
• Created instructional materials including manuals, presentations, workbooks, and handouts.