Zale T. Jackson
Atlanta,GA
Summary
I am a very dedicated, hardworking person. I am an outstanding team player as well as a team leader. I’m reliable, determined, and very approachable. I would be a great asset to anyone’s company.
Overview
21
21
years of professional experience
Work History
Intake Specialist/Supervisor
Julian Sanders Law
10.2020 - 10.2024
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Developed and implemented strategies to enhance quality of social services.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Fostered a positive work environment that encouraged teamwork, communication, and continuous improvement among all members of the organization.
- Led a team of intake specialists, providing guidance, support, and feedback on their work performance.
- Enhanced team productivity with thorough training sessions and regular performance evaluations.
- Prioritized high-risk cases by assessing client needs accurately during the intake process, allocating appropriate resources accordingly.
- Conducted regular meetings with the intake team to discuss performance metrics, identify areas for improvement, and develop action plans accordingly.
- Mentored junior staff members, providing guidance and support to help them grow professionally within their roles.
- Supported office staff and operational requirements with administrative tasks.
Intake Specialist
Premiere Data
11.2016 - 09.2020
- Company Overview: Ken Nugent Law Firm
- Received incoming calls from potential clients involved in an injury of some sort
- Determining their needs, their medical history, physical and mental state and special requirements
- Documented information received to the database to have an investigator visit the potential client for signing of documents
- Ken Nugent Law Firm
Debt Collector
NCR & Associates
11.2014 - 02.2016
- Collecting outstanding debts from clients and achieve target to ensure positive cash flow
Sales Specialist
Rollins/Orkin
03.2014 - 10.2014
- Company Overview: seasonal
- Consult with callers to recommend and sell a variety of Rollins/Orkin products and services to meet their pest extermination needs
- Provide callers with a positive sales and service experience
- Interact with multiple online systems while speaking with callers
- Meet sales quotas and service objectives in a fast paced call center environment
- Seasonal
Assistant Manager
ACS
08.2006 - 12.2013
- Company Overview: Associated Community Services
- Sales rep
- Lead teams of 20 plus employees
- Communicated with fellow reps to motivate and mentor them on improving work performance
- Associated Community Services
Sales Representative
MPI
05.2003 - 08.2006
- Company Overview: Midwest Publishing Inc
- Responsible for outbound calls to residential and business clients
- Midwest Publishing Inc
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GASkills
- Quality Customer Service
- Critical Thinking Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Follow-up skills
- Case Management
- Group and individual instruction
- Client intake
- Appointment Scheduling
- Microsoft Office
- De Escalation Tactics
Accomplishments
- Achieved productivity by introducing methods for closing tasks.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
References
Available upon request
Attributes
- Dedicated and hardworking
- Outstanding team player and leader
- Reliable, determined, and approachable
- Great asset to any company
Languages
English
Full Professional
Timeline
Intake Specialist/Supervisor
Julian Sanders Law
10.2020 - 10.2024
Intake Specialist
Premiere Data
11.2016 - 09.2020
Debt Collector
NCR & Associates
11.2014 - 02.2016
Sales Specialist
Rollins/Orkin
03.2014 - 10.2014
Assistant Manager
ACS
08.2006 - 12.2013
Sales Representative
MPI
05.2003 - 08.2006
High School Diploma -
Central Gwinnett High School
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