Zaleya Davis
Edgewater Park,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Bancroft
05.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Maintained neutrality when supporting patients despite difficult behavior.
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
- Facilitated group therapy sessions to provide interactive and supportive environment for clients to process experiences and learn new coping skills.
Optical Specialist
Visionworks
05.2022 - 05.2023
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Completed field of vision, OCTs and pachymetry evaluations.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
RBT
Helping Hands Family
06.2022 - 10.2022
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Educated parents and caregivers to apply appropriate behavior management techniques.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
Assistant Teacher
Goddard School
01.2020 - 04.2022
- Completed daily reports, meal count sheets, and attendance logs
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Oversaw classroom operations during teacher and parent meetings
- Provided one-on-one and group-based learning support focused on student progress
- Delivered supplementary lessons and practice assignments
- Worked with teacher to identify and target opportunities for instructional improvements
- Researched and presented new learning tools and methods for classroom application
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth
- Assisted in implementation of new learning tools, systems and materials
Fresh Produce Assistant
Walmart
10.2018 - 10.2019
- Pleasantly greeted customers and provided prompt and courteous service
- Received and unloaded new items upon delivery and checked products for damage and order accuracy
- Checked for outdated and overripe grocery items and removed from inventory
- Assisted customers with price checking fruits and vegetables and finding requested items in department
- Inspected floor displays, noted missing items, and immediately replenished merchandise
- Collaborated with store management to align with objectives and provide quality produce
- Trained new employees to provide knowledge of proper produce handling and rotation procedures
- Coordinated with vendors to verify product availability and acquire best quality
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Maintained up-to-date knowledge of store sales, payment policies and security standards
Cashier
ShopRite
09.2017 - 10.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs
- Restocked and organized merchandise in front lanes
- Worked closely with shift manager to solve problems and handle customer concerns
- Stocked, tagged and displayed merchandise as required
- Tallied cash drawer at beginning and end of each work shift
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
Education
Associate of Arts - Psychology
Rowan College At Burlington County
Mount Laurel, NJ05.2023
High School Diploma -
Burlington City High School
Burlington City, NJ06.2018
Skills
- Computer skills
- Sales
- POS
- Customer Assistance
- Childcare
- Self-sufficient
- Positive attitude
- Exceptional organizational skills
- Money handling
- Data Entry
- Multi-Line Telephone Systems
- Behavioral Management
- Crisis Management
- Medicaid Experience
- Medical Billing and Coding
- Electronic Medical Record
- Autism experience
- Behavior Modification
- Individualized Treatment Planning
- Applied Behavior Analysis
Timeline
Direct Support Professional
Bancroft
05.2023 - Current
RBT
Helping Hands Family
06.2022 - 10.2022
Optical Specialist
Visionworks
05.2022 - 05.2023
Assistant Teacher
Goddard School
01.2020 - 04.2022
Fresh Produce Assistant
Walmart
10.2018 - 10.2019
Cashier
ShopRite
09.2017 - 10.2018
Associate of Arts - Psychology
Rowan College At Burlington County
High School Diploma -
Burlington City High School
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