Passionate Instructional Designer with a primary focus on designing “Value Added” learning solutions; that actively engage the modern learner, equips the facilitator, and achieves desired business partner’s outcomes in an effort to produce performance ready employees. Utilizing the following creative skills and design expertise: Virtual Learning, Micro-Learning, Blended-Learning, e-Learning, Training Needs Analysis, and Task Analysis.
Overview
11
11
years of professional experience
Work History
Instructional Designer
SOFI BANK
02.2022 - Current
Support all operations frontline call center employees learning experiences through e-learning, infographics, VILT content, videos, and learning lab activities in collaboration with Subject Matters Experts, Business Partners, Risk, and Compliance producing engaging, interactive, WBTs and blended learning solutions.
Designed the following New Hire Blended-, Upskill, and Refresher Curriculums for Loss Mitigation and Servicing integrating learner-centric practices using ADDIE and AGILE training strategies: Credit Card Collections, Credit Card Servicing, Personal Loans Collections, and Hardship Relief training programs.
Implemented JIRA ID workflow project tracking using the ADDIE model identifying each design phase.
Created the following ID standard templates aligning with the ADDIE design model: Training Needs Analysis, Project Scope Document with Project Timeline, Task Analysis, Program/Course Outline with Objectives/Outcomes, and Peer Review Learning Experience Checklist.
Instructional Design Consultant
WELLS FARGO
01.2020 - 02.2022
Created and redesigned learning experiences supporting long-term development and critical skills for learner job function in collaboration with Subject Matters Experts, Business Sponsors, Risk, and Legal & Compliance producing engaging, visually appealing, eLearning and blended learning solutions.
Created the following New Hire Reimagine Branch Banking, Risk Management, Performance Management, and L&D learning experiences using ADDIE, AGILE, training strategies, and design plans: National Contact Center Mortgage Basics, Servicing Business ATM debit cards, Servicing Business credit cards, Branch Operating Standards, and Design on Demand for Instructional designers.
Instructional Design Consultant
CROWLEY MARITIME, Business Technology Group, BTG
11.2018 - 01.2020
Responsible for building course content in collaboration with global project team to produce scripting, storyboards, eLearning and instructor led training.
Developed interactive, learner-centric training solutions, incorporating adult learning theory mapped to positive learning outcomes.
Created the following Technology Training learning solutions supporting HR, Talent Acquisition, Compliance and Payroll: Taleo Internal Power Apps Simulation, Taleo Talent Acquisition Recruiting Lifecycle video, Fraud Awareness & Prevention - Compliance, Diversity & Inclusion, Unconscious Bias, Windows 10 Upgrade initiative, Oracle ERP Accounts Receivable, and Procurement Simulations, SharePoint Training Request Intake form, Course Design, Working Agreement, Course Outline, and Needs Analysis templates.
Instructional Designer IV
FLORIDA BLUE, Business Technology Group, BTG
07.2018 - 10.2018
Developed training content using training needs analysis; partner with client managers to structure learning concepts into course objectives, outlines and design documents.
Design training curriculum, programs, story boards, job aids, and other supporting training materials; utilizing ADDIE Instructional Design model
Created and developed the following – (Blended-Learning, VILT, and e-Learning Solutions): Florida Blue Agents Telesales, Premera Agent Telesales, Connecticare Agent Telesales and BlueChoice Agents Telesales for New Hire Open Enrollment Programs.
Training Designer 3/Learning Design and Development Sr. Analyst
CITI BANK
03.2017 - 07.2018
Championed the instructional design process creating learning solutions/assets for the Retail and Cards Global Divisions including but not limited to SCORM Complaint e-Learning, virtual instructor-led, self-directed and blended instruction mediums.
Collaborated with subject matter experts and Learning Advisor to ensure an effective transfer of knowledge content design.
Organize learning materials into a variety of methodologies; integrating adult learning principles and creativity in all design elements.
Developed interactive and effective learning experiences, utilizing ADDIE, AGILE and MODERN LEARNER Models.
Created the following reimagine e-Learning and VILT Blended Learning Solutions: Community of Practice (COP) and PowerPoint Video for: Teller Branch Operations, Customer Service, Customer Service Offshore, Compliance, Anti-Money Laundering (AML) and Collections.
Instructional Designer and LMS Admin
FREEDOM MORTGAGE
02.2016 - 01.2017
Managed the design, development and deployment of learning solutions for the Traditional Retail Mortgage division including but not limited to e-Learning, instructor-led, and blended instruction sessions.
Partnered with subject matter experts (SMEs) to obtain the training content for design and organized the training material and content into meaningful learning modules; deploying in various training tools - facilitator guides, participant guides, assessments, e-Learning tutorials, job aids, or other relevant learning resources utilizing ADDIE and PADDIEM ID Models.
Designed the following learning experiences – (WBT Modules, VILT Courses): Loan Processor NHT, VA Basics 101, FHA 203 (K) and Home Style training.
Created the following: Facilitator/Participant Guide, Scope Doc, Course Design Outline, Working Agreement, Approval Process, Style Guide Standards, and Loan Officer Standard Certification Assessment in Captivate.
Managed all LMS Admin for course tracking in Cornerstone using SCORM Complaint Requirements.
Instructional Designer
JP MORGAN CHASE
02.2014 - 12.2015
Responsible for all train the trainers (T3s) and creating training content using research/analysis; partnered with business leaders in an effort to structure and develop concepts into course objectives, outlines and design documents.
Designed and created training curriculum, programs, story boards, job aids, and other training content; utilizing ADDIE and PADDIEM Instructional Design models.
Designed and developed the following New Hire Programs– Blended-Learning & VILT Courses for: Mortgage Banking & Default Customer Assistance, Home Equity, Loss Analysis and Foreclosure Training Learning Paths.
Instructional Designer
WINN-DIXIE, Capital Staffing
02.2013 - 09.2013
Built training content using training needs analysis; gathered from SMEs and business sponsors.
Designed and developed training curriculum, programs, story boards, job aids, and other training collateral; utilizing ADDIE, and Rapid Instructional Design models.
Created and developed the following – (Blended-Learning & ILT Courses): Exceptional Customer Service, Service Area Manager, Associate Awareness, and Environmental Health & Safety Programs.
Education
Bachelor of Science - Business Management
Nova Southeastern University
Davie, FL
Skills
DevLearn Conference Training
Office 365
Google Suite/Classroom
Murf AI
LMS: Cornerstone, GEO Learning, Pathlore, Bridge
Storyline 360, Rise 360
Snag-It, Teams, Skype, Slack
Adult Learning Principles
Industry Best Practices: Learner-Centric
Timeline
Instructional Designer
SOFI BANK
02.2022 - Current
Instructional Design Consultant
WELLS FARGO
01.2020 - 02.2022
Instructional Design Consultant
CROWLEY MARITIME, Business Technology Group, BTG
11.2018 - 01.2020
Instructional Designer IV
FLORIDA BLUE, Business Technology Group, BTG
07.2018 - 10.2018
Training Designer 3/Learning Design and Development Sr. Analyst