Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZALIA FLOWERS

Jacksonville,FL

Summary

Passionate Instructional Designer with a primary focus on designing “Value Added” learning solutions; that actively engage the modern learner, equips the facilitator, and achieves desired business partner’s outcomes in an effort to produce performance ready employees. Utilizing the following creative skills and design expertise: Virtual Learning, Micro-Learning, Blended-Learning, e-Learning, Training Needs Analysis, and Task Analysis.

Overview

11
11
years of professional experience

Work History

Instructional Designer

SOFI BANK
02.2022 - Current
  • Support all operations frontline call center employees learning experiences through e-learning, infographics, VILT content, videos, and learning lab activities in collaboration with Subject Matters Experts, Business Partners, Risk, and Compliance producing engaging, interactive, WBTs and blended learning solutions.
  • Designed the following New Hire Blended-, Upskill, and Refresher Curriculums for Loss Mitigation and Servicing integrating learner-centric practices using ADDIE and AGILE training strategies: Credit Card Collections, Credit Card Servicing, Personal Loans Collections, and Hardship Relief training programs.
  • Implemented JIRA ID workflow project tracking using the ADDIE model identifying each design phase.
  • Created the following ID standard templates aligning with the ADDIE design model: Training Needs Analysis, Project Scope Document with Project Timeline, Task Analysis, Program/Course Outline with Objectives/Outcomes, and Peer Review Learning Experience Checklist.

Instructional Design Consultant

WELLS FARGO
01.2020 - 02.2022
  • Created and redesigned learning experiences supporting long-term development and critical skills for learner job function in collaboration with Subject Matters Experts, Business Sponsors, Risk, and Legal & Compliance producing engaging, visually appealing, eLearning and blended learning solutions.
  • Created the following New Hire Reimagine Branch Banking, Risk Management, Performance Management, and L&D learning experiences using ADDIE, AGILE, training strategies, and design plans: National Contact Center Mortgage Basics, Servicing Business ATM debit cards, Servicing Business credit cards, Branch Operating Standards, and Design on Demand for Instructional designers.

Instructional Design Consultant

CROWLEY MARITIME, Business Technology Group, BTG
11.2018 - 01.2020
  • Responsible for building course content in collaboration with global project team to produce scripting, storyboards, eLearning and instructor led training.
  • Developed interactive, learner-centric training solutions, incorporating adult learning theory mapped to positive learning outcomes.
  • Created the following Technology Training learning solutions supporting HR, Talent Acquisition, Compliance and Payroll: Taleo Internal Power Apps Simulation, Taleo Talent Acquisition Recruiting Lifecycle video, Fraud Awareness & Prevention - Compliance, Diversity & Inclusion, Unconscious Bias, Windows 10 Upgrade initiative, Oracle ERP Accounts Receivable, and Procurement Simulations, SharePoint Training Request Intake form, Course Design, Working Agreement, Course Outline, and Needs Analysis templates.

Instructional Designer IV

FLORIDA BLUE, Business Technology Group, BTG
07.2018 - 10.2018
  • Developed training content using training needs analysis; partner with client managers to structure learning concepts into course objectives, outlines and design documents.
  • Design training curriculum, programs, story boards, job aids, and other supporting training materials; utilizing ADDIE Instructional Design model
  • Created and developed the following – (Blended-Learning, VILT, and e-Learning Solutions): Florida Blue Agents Telesales, Premera Agent Telesales, Connecticare Agent Telesales and BlueChoice Agents Telesales for New Hire Open Enrollment Programs.

Training Designer 3/Learning Design and Development Sr. Analyst

CITI BANK
03.2017 - 07.2018
  • Championed the instructional design process creating learning solutions/assets for the Retail and Cards Global Divisions including but not limited to SCORM Complaint e-Learning, virtual instructor-led, self-directed and blended instruction mediums.
  • Collaborated with subject matter experts and Learning Advisor to ensure an effective transfer of knowledge content design.
  • Organize learning materials into a variety of methodologies; integrating adult learning principles and creativity in all design elements.
  • Developed interactive and effective learning experiences, utilizing ADDIE, AGILE and MODERN LEARNER Models.
  • Created the following reimagine e-Learning and VILT Blended Learning Solutions: Community of Practice (COP) and PowerPoint Video for: Teller Branch Operations, Customer Service, Customer Service Offshore, Compliance, Anti-Money Laundering (AML) and Collections.

Instructional Designer and LMS Admin

FREEDOM MORTGAGE
02.2016 - 01.2017
  • Managed the design, development and deployment of learning solutions for the Traditional Retail Mortgage division including but not limited to e-Learning, instructor-led, and blended instruction sessions.
  • Partnered with subject matter experts (SMEs) to obtain the training content for design and organized the training material and content into meaningful learning modules; deploying in various training tools - facilitator guides, participant guides, assessments, e-Learning tutorials, job aids, or other relevant learning resources utilizing ADDIE and PADDIEM ID Models.
  • Designed the following learning experiences – (WBT Modules, VILT Courses): Loan Processor NHT, VA Basics 101, FHA 203 (K) and Home Style training.
  • Created the following: Facilitator/Participant Guide, Scope Doc, Course Design Outline, Working Agreement, Approval Process, Style Guide Standards, and Loan Officer Standard Certification Assessment in Captivate.
  • Managed all LMS Admin for course tracking in Cornerstone using SCORM Complaint Requirements.

Instructional Designer

JP MORGAN CHASE
02.2014 - 12.2015
  • Responsible for all train the trainers (T3s) and creating training content using research/analysis; partnered with business leaders in an effort to structure and develop concepts into course objectives, outlines and design documents.
  • Designed and created training curriculum, programs, story boards, job aids, and other training content; utilizing ADDIE and PADDIEM Instructional Design models.
  • Designed and developed the following New Hire Programs– Blended-Learning & VILT Courses for: Mortgage Banking & Default Customer Assistance, Home Equity, Loss Analysis and Foreclosure Training Learning Paths.

Instructional Designer

WINN-DIXIE, Capital Staffing
02.2013 - 09.2013
  • Built training content using training needs analysis; gathered from SMEs and business sponsors.
  • Designed and developed training curriculum, programs, story boards, job aids, and other training collateral; utilizing ADDIE, and Rapid Instructional Design models.
  • Created and developed the following – (Blended-Learning & ILT Courses): Exceptional Customer Service, Service Area Manager, Associate Awareness, and Environmental Health & Safety Programs.

Education

Bachelor of Science - Business Management

Nova Southeastern University
Davie, FL

Skills

  • DevLearn Conference Training
  • Office 365
  • Google Suite/Classroom
  • Murf AI
  • LMS: Cornerstone, GEO Learning, Pathlore, Bridge
  • Storyline 360, Rise 360
  • Snag-It, Teams, Skype, Slack
  • Adult Learning Principles
  • Industry Best Practices: Learner-Centric

Timeline

Instructional Designer

SOFI BANK
02.2022 - Current

Instructional Design Consultant

WELLS FARGO
01.2020 - 02.2022

Instructional Design Consultant

CROWLEY MARITIME, Business Technology Group, BTG
11.2018 - 01.2020

Instructional Designer IV

FLORIDA BLUE, Business Technology Group, BTG
07.2018 - 10.2018

Training Designer 3/Learning Design and Development Sr. Analyst

CITI BANK
03.2017 - 07.2018

Instructional Designer and LMS Admin

FREEDOM MORTGAGE
02.2016 - 01.2017

Instructional Designer

JP MORGAN CHASE
02.2014 - 12.2015

Instructional Designer

WINN-DIXIE, Capital Staffing
02.2013 - 09.2013

Bachelor of Science - Business Management

Nova Southeastern University
ZALIA FLOWERS