Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zalia M Johnston

McKinleyville,CA

Summary

Compassionate Care Provider with a proven track record at Oakmont Of Redding, skilled in delivering emotional support and direct patient care. Adept at maintaining accurate records and ensuring compliance with care plans, I fostered a positive environment that enhanced residents' quality of life while promoting independence and dignity.

Overview

8
8
years of professional experience

Work History

Care Provider

Oakmont Of Redding
03.2025 - Current
  • Assisted residents with daily living activities, promoting independence and enhancing quality of life.
  • Administered medications and monitored health conditions, ensuring safety and compliance with care plans.
  • Collaborated with healthcare teams to implement individualized care strategies tailored to resident needs.
  • Maintained accurate documentation of resident progress and incidents, supporting effective communication among staff.
  • Provided emotional support and companionship, fostering a positive environment for residents and their families.
  • Trained new staff on care protocols and operational procedures, enhancing team performance and service delivery.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s needs.
  • Promoted social, emotional, and physical health through diverse activities.
  • Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
  • Planned and cooked nutritious meals to meet specific dietary needs.
  • Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
  • Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
  • Ensured continuity of care by maintaining accurate records of all interactions, interventions, observations, and outcomes related to each patient''s progress.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with mobility needs, using proper body mechanics to prevent injury while transferring or repositioning them.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Contributed to a positive atmosphere in the care facility by fostering strong relationships with both patients and colleagues.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Adapted environments to meet changing physical and mental conditions.
  • Promoted patient independence by assisting with daily living tasks, such as grooming, dressing, and meal preparation.
  • Monitored patients'' vital signs and reported any abnormalities to the supervising nurse or physician for timely intervention.
  • Used company software and databases to maintain records of services performed and patient conditions.

Overnight Stocker

Smiths Food And Drug
09.2024 - 02.2025
  • Stocked shelves efficiently to maintain product availability and organization.
  • Assisted in inventory management, ensuring accurate stock levels and minimizing discrepancies.
  • Operated pallet jacks and forklifts to transport merchandise within the store.
  • Collaborated with team members to execute overnight merchandising plans effectively.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Interacted with guests in friendly and knowledgeable way.
  • Transported merchandise pallets to move in warehouse.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.

Line Cook

Deschutes Riverhouse
05.2023 - 03.2024
  • Prepared diverse menu items following standardized recipes and presentation guidelines.
  • Maintained cleanliness and organization of kitchen workstations to ensure efficient operations.
  • Collaborated with team members to streamline food preparation processes and reduce wait times.
  • Assisted in inventory management by tracking ingredient levels and reporting shortages promptly.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Led kitchen safety workshop, resulting in zero accidents or injuries for year.
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
  • Fostered culture of continuous improvement, encouraging feedback and implementing suggestions for better kitchen operations.
  • Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
  • Optimized food presentation, resulting in positive customer feedback and increased social media attention.
  • Increased repeat customer numbers with consistent high-quality meal preparation.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Sales Associate

Walmart
07.2017 - 05.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained visual merchandising standards to ensure appealing product displays.
  • Processed transactions accurately using point-of-sale systems for efficient checkout.
  • Supported inventory management by tracking stock levels and organizing merchandise.
  • Learned store policies and procedures to provide informed customer service.
  • Adapted quickly to new tasks and responsibilities in a fast-paced retail environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Deli Associate

Walmart
08.2018 - 07.2019
  • Prepared and packaged deli products to ensure freshness and quality for customer satisfaction.
  • Assisted customers with product selection, providing knowledgeable recommendations and exceptional service.
  • Maintained clean and organized workstations, adhering to food safety regulations and company standards.
  • Operated slicers, scales, and other equipment efficiently to meet production demands in a fast-paced environment.
  • Collaborated with team members to restock inventory, ensuring availability of popular deli items throughout the day.
  • Monitored product expiration dates and rotated stock to minimize waste and maintain quality control.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Helped maintain appropriate inventory levels by assisting with ordering processes as needed.
  • Increased deli sales through the effective promotion of featured items and specials.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Assisted in staff training initiatives, sharing knowledge and best practices with new employees to ensure seamless integration into the team.
  • Created appealing food arrangements for party trays and specialized orders.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Accurately operated cash register to process customer payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Certificate of Technical Studies - Medical Technology

Idaho State University
Pocatello, ID
10.2024

Certificate - CPR

Idaho State University
Pocatello, ID
10.2024

High School Diploma -

Century High School
Pocatello, ID
05.2012

Skills

  • Emotional support
  • Housekeeping
  • End-of-life care
  • EMR / EHR
  • Grocery shopping
  • Mobility assistance
  • Medication reminders
  • Social interaction
  • Companionship skills
  • Activity supervision
  • Patient assessments
  • Direct patient care
  • Laundry services
  • Elderly care
  • Housekeeping tasks
  • Transportation assistance
  • COVID-19 safety policies
  • Flexible schedule
  • Team collaboration
  • Strong ethics
  • First aid and safety
  • Daily living assistance
  • Problem-solving
  • Dependable and responsible
  • PPE usage
  • Records maintenance
  • Time management
  • HIPAA compliance

Timeline

Care Provider

Oakmont Of Redding
03.2025 - Current

Overnight Stocker

Smiths Food And Drug
09.2024 - 02.2025

Line Cook

Deschutes Riverhouse
05.2023 - 03.2024

Deli Associate

Walmart
08.2018 - 07.2019

Sales Associate

Walmart
07.2017 - 05.2023

Certificate of Technical Studies - Medical Technology

Idaho State University

Certificate - CPR

Idaho State University

High School Diploma -

Century High School

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Zalia M Johnston