Zalicia De Leon
Tacoma,WA
Summary
Dynamic Sales and Service Representative with a proven track record at 24 Hour Fitness, excelling in customer satisfaction and retention. Skilled in verbal communication and appointment scheduling, I effectively resolved client concerns, enhancing brand loyalty. Recognized for training team members and delivering tailored solutions that elevated the customer experience.
Overview
3
3
years of professional experience
Work History
Sales and Service Representative
24 Hour Fitness
Tacoma, WA
03.2025 - Current
- Handled customer complaints, ensuring timely resolutions to maintain satisfaction.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
Key Holder
Chuck E. Cheese
Tacoma, WA
01.2023 - 03.2025
- Supervised opening and closing procedures to ensure operational readiness and security compliance.
- Trained and mentored team members on customer service standards and safety protocols.
- Managed cash handling processes, ensuring accurate transactions and secure deposits.
- Coordinated inventory management, maintaining stock levels for merchandise and supplies.
Prestige Beauty Advisor
Ulta Beauty Inc.
Tacoma, WA
03.2023 - 08.2024
- Delivered exceptional customer service by providing personalized beauty consultations and product recommendations.
- Managed inventory levels, ensuring optimal stock availability of beauty products and minimizing shortages.
- Trained new team members on product knowledge, sales techniques, and customer engagement strategies.
- Assisted in visual merchandising to create appealing displays that enhanced the shopping experience.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
Education
Associate of Science - Nursing
Tacoma Community College
Tacoma, WA06.2026
High School Diploma -
Lincoln High School
Tacoma, WA06.2024
Skills
- Telephone etiquette
- Appointment scheduling
- Verbal and written communication
- Office organization
- Hospitality services
- Customer services
- Leadership
Languages
Tagalog
Native or Bilingual
Timeline
Sales and Service Representative
24 Hour Fitness
03.2025 - Current
Prestige Beauty Advisor
Ulta Beauty Inc.
03.2023 - 08.2024
Key Holder
Chuck E. Cheese
01.2023 - 03.2025
Associate of Science - Nursing
Tacoma Community College
High School Diploma -
Lincoln High School