Zalina Maharaj
Queens,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
American Sales & Management
JFK Queens NY
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
Take-Two Interactive Software Inc
Manhattan, NY
10.2002 - 01.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Executed record filing system to improve document organization and management.
Customer Service / Cashier
World Duty Free & International Shoppers
JFK Queens, NY
02.1996 - 03.2001
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Education
GED -
Home Study Programme
02.1998
Skills
- Customer Service
- Problem-solving abilities
- Excellent communication skills
- Critical Thinking
Timeline
Customer Service Representative
American Sales & Management
08.2021 - Current
Administrative Assistant
Take-Two Interactive Software Inc
10.2002 - 01.2004
Customer Service / Cashier
World Duty Free & International Shoppers
02.1996 - 03.2001
GED -
Home Study Programme