Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zalina Maharaj

Queens,NY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

American Sales & Management
08.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Administrative Assistant

Take-Two Interactive Software Inc
10.2002 - 01.2004
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Executed record filing system to improve document organization and management.

Customer Service / Cashier

World Duty Free & International Shoppers
02.1996 - 03.2001
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.

Education

GED -

Home Study Programme
02.1998

Skills

  • Customer Service
  • Problem-solving abilities
  • Excellent communication skills
  • Critical Thinking

Timeline

Customer Service Representative

American Sales & Management
08.2021 - Current

Administrative Assistant

Take-Two Interactive Software Inc
10.2002 - 01.2004

Customer Service / Cashier

World Duty Free & International Shoppers
02.1996 - 03.2001

GED -

Home Study Programme

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Zalina Maharaj