Zalinsia Lassiter
NC
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
4
4
years of professional experience
Work History
HR Assistant II
Aston Carter - Amazon
02.2026 - 05.2026
- Assisted in resolving employee inquiries related to payroll discrepancies and benefits.
- Assisted clients in understanding their rights and benefits under disability programs.
- Conducted exit interviews to gather feedback for improving workplace culture.
- Processed employee termination paperwork at direction of supervisory staff.
Customer Service Representative
AmWINS Group Benefits
03.2023 - 10.2025
- Administered employee benefits programs, ensuring compliance with regulations and company policies.
- Educated clients on Medicare options, benefits, and eligibility requirements to enhance understanding and decision-making.
- Reconciled billing discrepancies by investigating issues and coordinating with relevant departments.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
Customer Benefits Advisor
Unum
03.2022 - 03.2023
- Responded to employee inquiries regarding benefits, enhancing communication and support.
- Developed individualized return-to-work plans for clients, facilitating a smooth transition back into the workforce after recovery from their disabilities.
- Reviewed timekeeping data to ensure accuracy and compliance with company policies.
- Communicated effectively with employees at all levels regarding their pay-related inquiries or issues.
Education
Associate of Applied Science - Criminal Justice Technology
Halifax Community College
Halifax, NC2026
High School Diploma -
Southeast Halifax High School
Halifax, NC2014
Skills
- Benefits administration
- Payroll processing
- Conflict management
- Claims adjudication
- Policy interpretation
- Leave management
- Microsoft Office Suite
- HR policies and procedures
Timeline
HR Assistant II
Aston Carter - Amazon
02.2026 - 05.2026
Customer Service Representative
AmWINS Group Benefits
03.2023 - 10.2025
Customer Benefits Advisor
Unum
03.2022 - 03.2023
Associate of Applied Science - Criminal Justice Technology
Halifax Community College
High School Diploma -
Southeast Halifax High School