Zam Khai
Bowling Green,KY
Summary
Adept at bridging language barriers, I leveraged my fluency in English, Burmese, and Zom at Lionbridge Interpreter Services and Baltimore Medical System to enhance communication and patient outcomes. My expertise in cross-cultural communication and professional ethics ensured confidentiality and fostered trust. Achievements include providing real-time, culturally sensitive interpretations, and improving healthcare understanding through precise terminology management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Online Freelance Independent Interpreter
Lionbridge Interpeter Services
04.2012 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Communicated with clients to understand interpreting needs and provide best service possible.
Medical Interpreter and Care Coordinator
Baltimore Medical System
03.2011 - 11.2022
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Verified understood medical information for patients by simplifying any jargon.
- Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.
Education
Ph.D. - Behavioral Science And Intercultural Studies
Asbury Theological Seminary
Wilmore, KY05.2010
Master of Sacred Theology - Language Studies (Greek And Hebrew) And Theology
Dallas Theological Seminary
Dallas, TX05.2003
Master of Divinity - Counseling, Theology
Bob Jones University
Greenville, SC05.2001
Skills
- Fluent Bilingualism
- Client Support
- Professional ethics
- Client Confidentiality
- Interpersonal Communication
- Cross-cultural communication
- Relationship Building
- English/Burmese/Zom Fluency
- Terminology Management: proficient in medical terms, legal terms, INS terms, educational terms and other social and economic related terms
Certification
The Community Interpreter Training Certificate (40 Hours)
Medical Terms Training Certificate
Mental Health Seminary Training
Community Interpretation Certificate
It is an intensive interpreter training which covers interpretive methods, cultural advocacy, bilingual skills, medical terms and customer service proficiency.
Languages
Myanmar
Native or Bilingual
Zomi
Native or Bilingual
English
Full Professional
Timeline
Online Freelance Independent Interpreter
Lionbridge Interpeter Services
04.2012 - Current
Medical Interpreter and Care Coordinator
Baltimore Medical System
03.2011 - 11.2022
Ph.D. - Behavioral Science And Intercultural Studies
Asbury Theological Seminary
Master of Sacred Theology - Language Studies (Greek And Hebrew) And Theology
Dallas Theological Seminary
Master of Divinity - Counseling, Theology
Bob Jones University
Similar Profiles
Yakub IssackYakub Issack
Interpreter at Lionbridge Interpeter ServicesInterpreter at Lionbridge Interpeter Services
Daniela BalaniucDaniela Balaniuc
Interpreter at Lionbridge Interpreter ServicesInterpreter at Lionbridge Interpreter Services
Guillermo AlifracoGuillermo Alifraco
Interpreter for IRS at Lionbridge Interpretation ServicesInterpreter for IRS at Lionbridge Interpretation Services