Zamandosi Gumede
Washington,DC
Summary
Proven track record in enhancing guest satisfaction at Casa Monica Resort and Spa, leveraging strong multitasking and exceptional customer service skills. Expert in conflict resolution and cleanliness standards, consistently achieving positive outcomes in high-pressure environments. Demonstrated leadership in training teams for peak performance, significantly improving service delivery and operational efficiency. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
12
12
years of professional experience
Work History
Restaurant Hostess
L'Ardente
05.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Lead Front Desk Receptionist
Casa Monica Resort and Spa
09.2023 - 05.2024
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Ensured Guests satisfaction by providing exceptional hospitality services.
- Collaborated with other departments, such as housekeeping, Maintenance as well as F&B to ensure smooth Checkins and Checkouts
Food and Beverage Attendant
Devils Thumb Ranch Resort & Spa
01.2022 - 09.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Front Desk Supervisor
Protea Hotel by Marriott
03.2017 - 12.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
Food and Beverage Server
Eat Fresh Health Bar Retail
01.2013 - 03.2017
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
Education
Diploma in Hospitality Management - Hospitality Administration And Management
Damelin Collage
Durban South Africa05.2026
Certificate in Microsoft Office An Windows - ICDL
Damien College
Durban South Africa08.2013
High School Diploma -
Mvaba High School
Durban South Africa12.2012
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Cash Handling
- Conflict Resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received an employee of the year at Devils Thumb Ranch 2022.
- Achieved Positive Guest review results by being attentive to each guest need throughout their entire experience with accuracy and efficiency.
- Resolved product issue through consumer testing.
Timeline
Restaurant Hostess
L'Ardente
05.2024 - Current
Lead Front Desk Receptionist
Casa Monica Resort and Spa
09.2023 - 05.2024
Food and Beverage Attendant
Devils Thumb Ranch Resort & Spa
01.2022 - 09.2023
Front Desk Supervisor
Protea Hotel by Marriott
03.2017 - 12.2021
Food and Beverage Server
Eat Fresh Health Bar Retail
01.2013 - 03.2017
Diploma in Hospitality Management - Hospitality Administration And Management
Damelin Collage
Certificate in Microsoft Office An Windows - ICDL
Damien College
High School Diploma -
Mvaba High School
Similar Profiles
Maria VillarsMaria Villars
Guest Relations Specialist at L'ArdenteGuest Relations Specialist at L'Ardente
NATASHA B. MTSHALINATASHA B. MTSHALI
Director of Operations- Garden Hospitality at L'ardente/ Love, Makoto/ Unconventional DinerDirector of Operations- Garden Hospitality at L'ardente/ Love, Makoto/ Unconventional Diner
KENNEDY JAMESKENNEDY JAMES
Volunteer at Digital PioneersVolunteer at Digital Pioneers