Summary
Overview
Work History
Education
Skills
Timeline
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ZAMANTHA FLORES

San Antonio,TX

Summary

Experienced Coordinator with proven background in project management and team leadership. Skilled in streamlining operations, improving productivity, and fostering cross-functional collaboration. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces.

Overview

10
10
years of professional experience

Work History

Registered Coordinator

PPL
NEW YORK, NY
03.2025 - Current
  • Processed requests for background checks on individuals or organizations.
  • Coordinated background checks on all new hires.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

TEAMMATE

TaskUs
New Braunfels, TX
04.2024 - 03.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Reviewed all content before publishing to ensure accuracy and consistency with brand guidelines.
  • Monitored and analyzed content performance metrics to inform future projects.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Customer Service Agent

Alorica
San Antonio, TX
05.2019 - 01.2023
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Specialist

Conduent
San Antonio, TX
09.2015 - 04.2019
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Audited customer account information to identify issues and develop solutions.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Created detailed reports on customer feedback for management review.

Education

High School Diploma -

INNOVATIVE APPROCHES TO EDUCATION
San Antonio, TX
10-2016

Skills

  • Background checks
  • Database management
  • Customer service
  • Software testing
  • Content analysis
  • Problem solving
  • Content review
  • Quality assurance
  • Customer relationship management
  • Data analysis

Timeline

Registered Coordinator

PPL
03.2025 - Current

TEAMMATE

TaskUs
04.2024 - 03.2025

Customer Service Agent

Alorica
05.2019 - 01.2023

Customer Service Specialist

Conduent
09.2015 - 04.2019

High School Diploma -

INNOVATIVE APPROCHES TO EDUCATION

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ZAMANTHA FLORES