Zamantha Zaray Guzman
McAllen
Summary
Dynamic and results-oriented professional with extensive experience in patient services management and customer service, notably at Senture. Excelled in HIPAA compliance and complaint resolution, enhancing patient satisfaction and operational efficiency. Proven track record in fostering multidisciplinary team collaboration and leveraging Microsoft Excel for quality assurance controls. Demonstrated ability to improve service delivery by over 30%, showcasing exceptional organizational and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Medical Service Coordinator
Senture
11.2020 - Current
- Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
- Collaborated with team members to deliver quality customer service to patients.
- Responded to customer requests for services and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant Manager
Kumori Sushi & Teppanyaki
04.2020 - 09.2020
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Representative
Teleperformance USA
05.2019 - 04.2020
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Team Member
Target
10.2018 - 01.2019
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT05-2025
Associate of Arts - Business Administration And Management
The University of Texas Rio Grande Valley
Edinburg, TX05-2018
Skills
- HIPAA compliance
- Insurance verification
- Documentation
- Appointment scheduling
- Reception
- Multidisciplinary team collaboration
- Patient services management
- Account updating
- Quality assurance controls
- Complaint resolution
- Scheduling
- Microsoft Excel
Timeline
Medical Service Coordinator
Senture
11.2020 - Current
Assistant Manager
Kumori Sushi & Teppanyaki
04.2020 - 09.2020
Customer Service Representative
Teleperformance USA
05.2019 - 04.2020
Team Member
Target
10.2018 - 01.2019
Bachelor of Arts - Elementary Education
Western Governors University
Associate of Arts - Business Administration And Management
The University of Texas Rio Grande Valley
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