ZAMAR YOUNG
Peoria,IL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Team Member
Little Caesar's Pizza Restaurant
01.2025 - Current
- Develop strong cooperative relationships with coworkers and managers.
- Break down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Keep work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Moderator/Customer Service Representative
PHANTASM GAMES
07.2019 - Current
- Inbound calls
- Work from home services including video editing
- Working with Microsoft Office Applications (MS Word & MS Excel)
- Developed and maintained editorial standards for content.
- Selected relevant images to accompany content for maximum impact.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
Delivery Quality Specialist
Sherman's
07.2024 - 01.2025
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored delivery routes and assisted with any issues
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests for products, services, and company information.
Sales Representative
VERIZON
08.2023 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Answered customers' questions regarding products, prices, and availability.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Lead generation
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Lab Assistant
MAUI JIM
11.2022 - 06.2023
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Oversaw items in inventory and reordered before supplies diminished.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
Tech Specialist
TARGET
07.2022 - 11.2022
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Recommended retail products for at-home use.
- Responded proactively and positively to rapid change.
Sales Associate
GORDON FOOD SERVICE
05.2019 - 07.2022
- Solved customer challenges by offering relevant products and services.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
IT Intern
SINGLE DAY T-SHIRTS
02.2021 - 06.2021
- Delivered assistance and support for team-based IT projects.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Troubleshot issues with websites and fixed scripting and use issues.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
CEO/OWNER
BLOXO STUDIOS
06.2012 - Current
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Payroll
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- LUA coding (8 years)
- Cultivated company-wide culture of innovation and collaboration.
- Graphic design
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented game levels with in-game mechanics.
- Boosted sales by executing targeted advertising strategies.
- Integrated advertising and marketing approaches for successful new product line launch.
- INTERNET: 500-700 mbps download, 25-30 mbps upload
Education
Business Associates - Minor studies in graphic design
ILLINOIS CENTRAL COLLEGE
Peoria, IL08.2022
HIGH SCHOOL DIPLOMA -
PEORIA HIGH SCHOOL
Peoria, IL05.2021
Skills
- Quick learner
- Leadership Qualities
- Call center experience
- Customer Service
- Technical skills: MS Word/MS PowerPoint
- Collaboration
- Calm and courteous demeanor
- Adaptive team player
- Multi-task management
Hobbies and Interests
- Enjoy creating pixel art (2020)
- Playing video games
- Learning about multiple skills within the technological world
Activities
- Riverside Community Church, Serve the City, 06/01/18
- Discord, Admin over gaming servers and communities, 11/01/19 - CURRENT
- Owning a video editing business, 2019 - CURRENT
- Running Roblox video game studio with 7 members, 2012 - CURRENT
Timeline
Team Member
Little Caesar's Pizza Restaurant
01.2025 - Current
Delivery Quality Specialist
Sherman's
07.2024 - 01.2025
Sales Representative
VERIZON
08.2023 - 04.2024
Lab Assistant
MAUI JIM
11.2022 - 06.2023
Tech Specialist
TARGET
07.2022 - 11.2022
IT Intern
SINGLE DAY T-SHIRTS
02.2021 - 06.2021
Moderator/Customer Service Representative
PHANTASM GAMES
07.2019 - Current
Sales Associate
GORDON FOOD SERVICE
05.2019 - 07.2022
CEO/OWNER
BLOXO STUDIOS
06.2012 - Current
Business Associates - Minor studies in graphic design
ILLINOIS CENTRAL COLLEGE
HIGH SCHOOL DIPLOMA -
PEORIA HIGH SCHOOL
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