Zamara Vixaille
Margate
Summary
Dynamic customer service professional with extensive experience at National Tax Firm, excelling in high-level support and issue resolution. Bilingual in English and Creole, I leverage strong communication skills and tech-savviness to enhance client satisfaction. Proven ability to manage sensitive information and maintain confidentiality while delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
National Tax Firm
Fort Lauderdale
01.2021 - Current
- Answered phones and provided high-level customer support
- Handled sensitive tax documentation and submitted files to the IRS
- Worked closely with high-profile clients and managed confidential information
- Resolved issues for high-rate clients and ensured smooth processing
Customer Service Agent
United Capital Group
Fort Lauderdale
06.2019 - 09.2021
- Facilitated and managed structured settlements in legal cases
- Answered incoming client calls and processed applications
- De-escalated high-end client concerns with professionalism
- Maintained confidentiality and managed personal client information
Customer Service Representative
Auto Tech Warehouse Distributors
Providenciales
03.2016 - 10.2019
- Answered customer calls and created parts orders
- Reviewed customer accounts and monitored satisfaction levels
- Provided detailed product information and addressed complaints
- Resolved issues for high-rate customers to maintain service quality
Education
High School Diploma -
Clement Howell High School
Turks And Caicos Islands05-2020
Broward College
Fort Lauderdale, FLSkills
- Excellent Customer Service & Communication
- Strong Leadership & Professional Appearance
- Tech Savvy – Quick to Learn New Software
- Proficient in Microsoft Word, Excel, PowerPoint
- Bilingual: English & Creole
Timeline
Customer Service Representative
National Tax Firm
01.2021 - Current
Customer Service Agent
United Capital Group
06.2019 - 09.2021
Customer Service Representative
Auto Tech Warehouse Distributors
03.2016 - 10.2019
High School Diploma -
Clement Howell High School
Broward College
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