Zamariah Alfredson
Omaha,NE
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager/ Eyeglass Manager
National Vision Inc
06.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Established a deep understanding of medical terminology and terms used on the daily basis.
- Provided the in house doctor's and the visiting doctors with any testings, equipment upkeep, and solved any problems or concerns that arrived on the daily basis.
- Properly trained the team of opticians to have understanding of terminology, proper fitting techniques to help patients choose frames that provide the most comfort and recommending the most suitable materials to help in the patients everyday lives.
- Effectively communicating between all the different departments that are involved in the production and manufacturing of glasses.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Medicare Enrollment Specialist
Assurance IQ
11.2021 - 05.2022
- Take between 4-10 incoming calls from Medicare eligible customers to help them save money and maximize benefits with the best available plans for them
- Resolve any issues with selecting primary care physicians and specialists
- Ease their minds about certain problems with their healthcare and well-being.
- Provided exceptional customer service during application submission, addressing any concerns or issues promptly and professionally.
- Improved data integrity within the system through diligent verification of applicant information, reducing errors and discrepancies.
Insurance Agent
American Income Life
11.2020 - 07.2021
- Licensed insurance producer
- Who's goal is to take the provided leads and help them protect their families with life insurance coverage
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Made between 6-10 home visits to complete sensitive paperwork and answer any last minute concerns face to face to ensure trustworthiness.
Shift Supervisor
Lover Luxuries
01.2019 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills 5 out of 7 days.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Call Center Customer Service Representative
Timberline Total Solutions
09.2017 - 08.2018
- Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Documented and detailed calls and complaints using call center's CRM database.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Reservations Agent
Marriott International, Inc.
02.2017 - 05.2017
- Handled 20-35 customers daily, would call from all over the world looking for the best fitting accommodations for leisure, work or mandatory travel.
- Reserved the best fit Marriott or Marriott brand hotels to suit the customer's needs.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
Phone Sales Representative
Omaha Steaks
11.2016 - 02.2017
- Made outbound calls to existing and inquiring customers and sold them high quality flash frozen products.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Completed daily cold calling and outreach to build sales pipeline.
Trainer
Raising Canes
01.2015 - 10.2016
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Education
High school or equivalent -
Omaha South Magnet High
Omaha05.2016
Skills
- Call Center
- Customer Service
- Upselling
- Account Management
- Telemarketing
- Management
- Supervising experience
- Conflict management
- Salesforce
- Quality Assurance
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Customer Relationship Management (CRM)
- Operations Oversight
- Budget Control
- Business Development
- Sales Techniques
- Strategic planning skill
- Process Improvements
- Financial Reporting
- Customer Retention
- Workflow Coordination
- Sales Coaching
- Resource Allocation
- Teamwork and Collaboration
- Effective leader
- Staff hiring
- Customer Service Management
- Staff training/development
- Employee Motivation
- Decision-Making
- Team Leadership
- Strategic Planning
- Delegating Work
- Staff Scheduling
- Policy Development and Enforcement
- Sales Tracking
- Performance Evaluation and Monitoring
- Employee reviews
- Department Oversight
- Purchasing and planning
- Organizational Structuring
- Direct Sales
- Goal Setting
- Data Analysis
Certification
Life and Health Insurance, 12/01/20, 09/01/22, Licensed in the state of Nebraska to sell life and annuities, health sickness and accidents. Additionally licensed in AK, AZ, AR, CO, IL, IN, IA, KS, KY, LA, MA, MI, MN, NV, NJ, NM, NC, OH, OK, OR, SD, TN, TX, VI, WA, and WI for Health and Life and Annuities.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant General Manager/ Eyeglass Manager
National Vision Inc
06.2022 - Current
Medicare Enrollment Specialist
Assurance IQ
11.2021 - 05.2022
Insurance Agent
American Income Life
11.2020 - 07.2021
Shift Supervisor
Lover Luxuries
01.2019 - 02.2020
Call Center Customer Service Representative
Timberline Total Solutions
09.2017 - 08.2018
Reservations Agent
Marriott International, Inc.
02.2017 - 05.2017
Phone Sales Representative
Omaha Steaks
11.2016 - 02.2017
Trainer
Raising Canes
01.2015 - 10.2016
High school or equivalent -
Omaha South Magnet High
Life and Health Insurance, 12/01/20, 09/01/22, Licensed in the state of Nebraska to sell life and annuities, health sickness and accidents. Additionally licensed in AK, AZ, AR, CO, IL, IN, IA, KS, KY, LA, MA, MI, MN, NV, NJ, NM, NC, OH, OK, OR, SD, TN, TX, VI, WA, and WI for Health and Life and Annuities.
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