Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Zamariz Mercado

Chicago,IL

Summary

Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Customer-oriented Store Manager offering over [Number] years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

10
10
years of professional experience

Work History

Store Manager

Seven Eleven
Northlake, IL
01.2019 - 11.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Activities Assistant

Citadel Healthcare
Chicago, IL
01.2016 - 01.2019
  • Assisted in the development of activity plans for residents on a weekly basis.
  • Organized and implemented activities to meet the individual needs of each resident.
  • Facilitated group activities such as bingo, arts and crafts, cooking classes.
  • Maintained records of all activity participation.
  • Provided one-on-one assistance with activities for those who needed it.
  • Monitored safety and cleanliness during activities.
  • Encouraged residents to participate in leisure activities according to their abilities.
  • Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
  • Ensured that all participants were aware of potential risks associated with certain activities.
  • Instructed staff on proper procedures for leading activities and providing support for residents' needs.
  • Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
  • Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
  • Attended training sessions related to therapeutic recreation services.

Assistant Dentist

División dental clinic
Chicago, IL
11.2013 - 11.2016
  • Assisted Dentist in preparing and administering local anesthetics to patients.
  • Provided patient education regarding preventive oral care and proper brushing and flossing techniques.
  • Performed chairside procedures such as taking impressions, pouring up models, fabricating temporary crowns and bridges, and placing sealants.
  • Maintained accurate records of dental treatments provided to each patient.
  • Assisted dentist with a variety of restorative and cosmetic dentistry procedures.
  • Removed sutures, applied topical medications and monitored healing following surgical procedures.
  • Sterilized instruments before use on patients according to infection control protocols.
  • Placed rubber dams for isolation during various dental treatments.
  • Took digital radiographs of teeth for diagnosis purposes in accordance with state regulations.

Education

High School Diploma -

Roberto Clemente
Chicago, IL
06.2011

Skills

  • Team Development
  • Talent Recruitment
  • Competitor Monitoring
  • Employee Training
  • Partnership Building

Timeline

Store Manager

Seven Eleven
01.2019 - 11.2023

Activities Assistant

Citadel Healthcare
01.2016 - 01.2019

Assistant Dentist

División dental clinic
11.2013 - 11.2016

High School Diploma -

Roberto Clemente

Similar Profiles

CREATE PROFILE
Zamariz Mercado