ZAMAY (Sami) MORALES
Miami
Overview
11
11
years of professional experience
Work History
Exposive Detection K9 Handler & Scheduler
Phantom K9 LLC
Miami
06.2025 - Current
- Conducted explosive detection sweeps of cargo, freight, and shipping containers to ensure compliance with TSA, and security regulations.
- Managed and coordinated weekly team schedules to improve efficiency and support timely service.
- Coordinated with our clients on their scheduling needs, and responded promptly to schedule changes or potential delays.
- Applied advanced scent detection techniques and adhered to strict TSA safety protocols in high-pressure environments.
- Coordinated with cargo handlers and security personnel to maintain smooth screening operations, safety, and mission success.
- Maintained detailed screening logs, K9 training records, and operational reports in accordance with regulatory standards.
- Ensured K9 health, safety, and performance through proper care, conditioning, and ongoing training.
Senior Employee Relations Manager
MedPro Healthcare Staffing
Sunrise
05.2022 - 08.2025
- Lead, mentor, and manage a team of 80-90 internationally educated healthcare professionals, ensuring their seamless integration into the U.S. workforce.
- Intervene, deescalate, and resolve employee concerns with outstanding customer service, consistently achieving a maximum 5.0 satisfaction score.
- Develop personalized support plans to address the employees' professional and personal needs, while still ensuring company contract compliance.
- Facilitate new employee orientations by delivering public speaking presentations to groups of up to 100 new hires.
- Streamlined processes to enhance overall employee satisfaction, including leading key projects such as the development of the Employee Relations training manual.
- Conducted difficult corrective actions and coaching calls, achieving positive outcomes while reinforcing company policies and procedures.
Testing Coordinator and Customer Support
Metropolitan Trucking and Technical Institute
Miami
05.2020 - 05.2022
- Provided exceptional service to both new and returning students by actively listening to their concerns and collaboratively developing tailored solutions.
- Educated students on available special pricing opportunities and provided support throughout their onboarding process.
- Collaborated closely with students, instructors, and state CDL examiners to schedule lessons and exams, providing exceptional support to ensure students completed their courses on time.
Sales Expeditor
Stones & More Corp.
Miami
03.2018 - 03.2020
- Processed purchase orders in a timely and effective manner.
- Built website, social media, and email marketing campaigns and content.
- Coordinated and managed the shipment of materials through various carriers, including AAA, UPS, FedEx, USPS, R&L, L&S, and private logistics providers.
- Provided exceptional customer support to buyers by keeping accurate knowledge of over 100 different products and SKU numbers.
- Provided detailed product information by maintaining up-to-date knowledge of sales, promotions, and product offerings.
- Facilitated the onboarding process for new hires by providing training on organizational procedures, company policies, and effective sales techniques.
Access Control Officer
Miami Management Inc.
Miami Gardens
12.2017 - 03.2018
- Welcomed visitors to gated communities with a friendly and positive attitude.
- Verified visitor identification and obtained access authorization to the community using proprietary MMS software.
- Prepared accurate and thorough incident reports with attention to detail.
- Enforced community rules and regulations.
- Addressed resident and visitor concerns promptly and courteously, escalating issues to the Access Control Supervisor and Property Manager when necessary.
Sales Representative
Perfumania Holdings Inc.
Hialeah
10.2014 - 03.2017
- Met and exceeded personal and team sales goals each day.
- Guided customers through the selection process, recommending products that best met their individual needs and preferences.
- Kept accurate knowledge of over 300 different products and SKU numbers.
- Assisted with marketing initiatives and store displays, focusing on promoting targeted products to drive sales.
Skills
- Team management and leadership skills
- Fluent in English and Spanish
- Proficient in Salesforce, all Microsoft software, QuickBooks, and shipping software
- Strong public speaking and presentation skills
- Reliable, trustworthy person who enjoys working collaboratively with others
- Friendly, positive attitude that fosters trust and professional relationships
- Safety protocol adherence
Timeline
Exposive Detection K9 Handler & Scheduler
Phantom K9 LLC
06.2025 - Current
Senior Employee Relations Manager
MedPro Healthcare Staffing
05.2022 - 08.2025
Testing Coordinator and Customer Support
Metropolitan Trucking and Technical Institute
05.2020 - 05.2022
Sales Expeditor
Stones & More Corp.
03.2018 - 03.2020
Access Control Officer
Miami Management Inc.
12.2017 - 03.2018
Sales Representative
Perfumania Holdings Inc.
10.2014 - 03.2017