Zameena Singh
Kissimmee
Summary
Experienced aviation and hospitality professional with over seven years in fast-paced environments. As a JetBlue Airport Operations Crewmember, deliver safety and efficiency while assisting passengers throughout their journey. Skilled in resolving complex customer issues and enhancing travel experiences. Seeking to transition into an Inflight Crewmember role to further embody JetBlue's core values.
Overview
1
1
Certification
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Airport Operations Agent
JetBlue Airways
Orlando
12.2025 - Current
- Delivered exceptional service to hundreds of passengers daily, ensuring safe and efficient airport and gate operations.
- Verify travel documentation and ensure compliance with TSA, CBP, FAA, and JetBlue safety standards.
- Partner with pilots, inflight crews, supervisors, and ground personnel to support safe, on-time departures.
- Assist passengers requiring special accommodations while maintaining professionalism and empathy.
- Resolved customer concerns during delays, cancellations, and irregular operations, enhancing passenger satisfaction through effective problem-solving.
- Represented JetBlue brand by creating welcoming, positive experiences at every stage of travel, fostering customer loyalty.
Sales Associate / Bartender / Server
Old Fashioned Cigar Company
Saint Cloud
02.2022 - 06.2025
- Delivered personalized luxury retail and hospitality experiences.
- Helped build lasting customer relationships through consultative service.
- Educated guests on premium cigar selections and beverage pairings.
- Managed inventory, merchandising, and cash handling procedures.
Event Coordinator
EventsIsMe
Orlando
05.2019 - 07.2023
- Collaborated with vendors, clients, and event teams to execute seamless experiences.
- Coordinated weddings and private events while managing multiple priorities simultaneously.
- Resolved last-minute challenges while maintaining professionalism and exceptional customer service.
Lead Server /Bartender
Phyre Steakhouse & Speakeasy
Saint Cloud
05.2020 - 05.2023
- Led front-of-house operations to enhance guest experience in high-volume fine dining environment.
- Trained and mentored new employees to uphold hospitality standards and improve guest engagement.
- Built lasting guest relationships through personalized service and attention to detail.
- Maintained composure while delivering exceptional service, ensuring guest satisfaction during peak business hours.
Cashier /Guest Greeter
The Ritz-Carlton Grande Lakes
Orlando
05.2018 - 03.2021
- Created exceptional first impressions while managing valet transactions and guest arrivals.
- Anticipated guest needs and resolved concerns with professionalism and discretion.
- Maintained Ritz-Carlton service standards while working in a high-volume luxury environment.
- Delivered Forbes Five-Star luxury hospitality to guests from around the world.
Education
Associate of Arts - Hospitality Management
Valencia College
Orlando, FL 05.2018 - 07.2020
Skills
- Passenger Assistance
Safety Compliance
Customer Recovery
Emergency Awareness
Conflict Resolution
Luxury Hospitality
Leadership
Team Collaboration
Cross-Cultural Communication
Adaptability
Public Speaking
Service Recovery - Travel documentation verification
- Airport safety compliance
- Customer relationship management
- Baggage handling
Certification
- Certified Florida Food Service Worker
- TIPS On-Premise Alcohol Training
Timeline
Airport Operations Agent
JetBlue Airways
12.2025 - Current
Sales Associate / Bartender / Server
Old Fashioned Cigar Company
02.2022 - 06.2025
Lead Server /Bartender
Phyre Steakhouse & Speakeasy
05.2020 - 05.2023
Event Coordinator
EventsIsMe
05.2019 - 07.2023
Cashier /Guest Greeter
The Ritz-Carlton Grande Lakes
05.2018 - 03.2021
Associate of Arts - Hospitality Management
Valencia College
05.2018 - 07.2020