A proactive professional providing executive support and leadership in business operations. Known for reliability and meticulous attention to detail in managing diverse tasks and priorities. Experienced in office management, accounting, invoicing, dispatching, database management, vendor negotiations, and contract management; acknowledged for outstanding customer service and effective team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Security Officer
Allied Universal
Oakland, CA
03.2023 - Current
Monitored and inspected restricted areas for any potential security breaches.
Monitored surveillance systems for any signs of suspicious activity.
Responded to emergency situations in a timely manner.
Interacted with personnel from various government agencies regarding port security issues.
Supervised staff involved in port security operations.
Guarded multiple restricted areas to prevent unauthorized entry.
Completed routine and incident-related documentation.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Project Manager
Creek Development
Oakland, CA
01.2024 - 04.2024
Assisted Project Manager with creating and managing project plans, schedules, and budgets as an intern.
Developed and maintained project documents, such as status reports, risk logs, and issue trackers.
Provided administrative support to the Project Manager in coordinating meetings, preparing agendas, taking meeting minutes, and tracking action items.
Coordinated with internal stakeholders to ensure timely completion of tasks while adhering to quality standards.
Communicated effectively with external partners regarding project timelines and deliverables.
Facilitated communication between cross-functional teams working on different aspects of a project.
Assisted vendors and customers in site logistics, responding to inquiries.
Monitored all phases of the project life cycle from initiation through closure.
Dispatch Security Officer
Marina
Oakland, CA
03.2023 - 12.2023
Performed daily security checks of the premises and monitored CCTV surveillance systems.
Ensured safety protocols were followed by staff and visitors, including conducting regular patrols of the facility.
Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at college campuses.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Patrolled crowds during events to preserve order and promote security.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Assistant Manager
Orangetheory Fitness
Oakland, CA
10.2022 - 02.2023
Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Monitored employee attendance records, timekeeping, and payroll information.
Organized training sessions for new hires to familiarize them with the workplace environment.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Developed and implemented successful social media campaigns to support company objectives.
Assisted in developing strategies for increasing followership and engagement rates.
Monitored customer comments on various social media channels and responded in a timely manner.
Health and Life Insurance Agent
Alignment Insurance
San Francisco, CA
03.2020 - 10.2022
Created coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
Calculated premiums and established payment methods, received customer payments and issued receipts.
Assisted customers in selecting the right life insurance coverage for their needs.
Provided personalized service to clients by phone, email, or in-person meetings.
Analyzed client portfolios to determine the best investment opportunities.
Ensured compliance with all applicable laws when issuing policies or making recommendations.
Front Desk Sales Associate
Club Pilates Alameda
Alameda, CA
01.2020 - 03.2020
Greeted customers and provided excellent customer service.
Assisted customers with product selection processing and answered questions about products or services.
Responded promptly to customer inquiries via phone, email, and in-person visits.
Provided assistance to customers who had difficulty using store equipment or finding items in the store.
Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities.
Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
Bay Area Company Representative
Pet Relief
San Francisco Bay Area, CA
07.2019 - 03.2020
Organized promotional events such as trade shows, seminars, webinars, and workshops.
Assisted with budgeting processes related to sales initiatives and promotional activities.
Developed marketing plans based on identified target markets that resulted in increased brand recognition.
Conducting regular visits to retail locations to assess stock levels and merchandise displays.
Building and maintaining strong relationships with retail store managers and staff.
Negotiating product placement and promotional opportunities within retail stores to maximize visibility and sales.
Monitoring and analyzing sales performance data to identify trends and opportunities for improvement.
Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
Prepared or delivered speeches to further public relations objectives.
Education
Bachelor's degree - Psychology
The University of Arizona
06.2020
Associate -
Sierra College
01.2019
Skills
Google Suites
Microsoft Office
Point of Sale (POS) Systems
Stocking and Inventory Management
Negotiation & Budget Management
Customer Support and Service
Vendor Management
Team Leadership and Management
Social Media Marketing and Management
Fashion Retail and Retail Management
Merchandise and Marketing Research
Database Management
Sales Management
Office Administration
Restaurant Experience: Management and Food Production
Certification
Food Handler Certification, 03/01/20
Health and Life Insurance, 03/01/20
SMC Full Spectrum Doula, 09/01/22
Cypress Mandela: 16 Week Construction (Carpentry, Plumbing, & Electrical) Pre-Apprenticeship Training Certification 10/23-03/24
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service