Zameria Maxey
Avondale,USA
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
Work History
Veterinary Assistant
Veterinary Emergency Group
11.2023 - 03.2025
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Administered medications to animals in treatment and documented changes in conditions.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted senior staff with blood analyses and physical assessments.
- Collected patient biopsies and blood samples for laboratory analysis.
- Groomed and bathed animals to maintain hygiene and appearance.
- Provided customer support to clients, answering questions and addressing concerns.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored vital signs and provided nursing care for animals.
- Prepared and administered diets and feedings according to instructions.
- Restrained animals for examination and treatment.
Receptionist
Veterinary Emergency Group
04.2023 - 11.2023
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Maintained confidentiality of information regarding clients and company.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cashier
Walmart
04.2021 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join rewards program.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Educated employees on register use, merchandising, and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Crew Member
McDonald's
07.2020 - 05.2022
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High school diploma -
West Point High School
05.2022
Skills
- Cash Handling
- Customer service
- Organizational Skills
- Medical Office Experience
- Medical Scheduling
- Communication skills
- Schedule coordination
- Cashier training
- Credit and cash transactions
- Accountability
- Dispute mediation
- Opening and closing procedures
- Cash handling expertise
- Workplace safety
- POS system operation
- Point of sale operation
- Staff training
- Training and mentoring
- Cash handling
- Team building
Timeline
Veterinary Assistant
Veterinary Emergency Group
11.2023 - 03.2025
Receptionist
Veterinary Emergency Group
04.2023 - 11.2023
Cashier
Walmart
04.2021 - 04.2023
Crew Member
McDonald's
07.2020 - 05.2022
High school diploma -
West Point High School
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