Zamiarah Mack
Las Vegas
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Customer Service Advocate
Telus International
04.2021 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
Collections Specialist
Credit Control LLC
11.2019 - 03.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Used skip tracing and other techniques to locate debtors.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Liaised with other departments to investigate and resolve order or invoice-related issues.
Office Administrator
Faith’s Mortuary Transport
03.2019 - 10.2019
- Data Entry
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in the onboarding process for new hires, providing necessary training materials and resources for a smooth transition into the company culture.
- Supported company growth initiatives by participating in recruitment efforts, screening resumes, scheduling interviews, and conducting reference checks when required.
- Facilitated timely payment of invoices to maintain positive client relationships.
- Managed inventory levels effectively, ordering supplies as needed to avoid shortages or excess stock.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Administrative Assistant
Bess Tax & Tree Service
01.2018 - 04.2019
- File paperwork, Perform data entry, Scan/Fax Documents
- Create documents with Microsoft Excel
- Organize meetings & prepare meetings
- Network with local community leaders for useful resources to assist with clients
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with IRS audits, gathering necessary documentation and successfully resolving issues on behalf of clients.
- Conducted thorough research on tax laws to ensure clients received the most up-to-date information and strategies.
- Streamlined tax processes for improved efficiency, reducing errors and increasing overall productivity.
- Handled all communications between clients and taxing authorities when required; acting as a liaison during disputes or negotiations.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Home Care Aid
Caring Senior Services
08.2016 - 01.2017
- Manage and schedule client appointments
- Follow health care plans
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
- Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
Care Provider
In Home Supportive Services
09.2013 - 01.2017
- Care for elder
- Prepare food, bathe, run errands for recipient
- Take recipient to appointments etc
Home Care Aid
Well Being Senior Solutions
02.2015 - 05.2016
- Basic ADL'S
- Manage and schedule client appointments
- Follow health care plans
- Document client's health, intake meds, B/P etc
- Perform department maintenance
Cashier – Volunteer
Roosevelt High school
01.2013 - 05.2013
- Maintain monthly, weekly and daily report of transaction
- Basic problem solving
- Organize stock, sales etc on excel spreadsheets with zero error rate
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Tax Preparer
VITA
01.2011 - 04.2013
- Prepare taxes for low income families in the community at no cost
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
Education
Bachelor of Science - Business Administration And Management
University of Arizona Global Campus
Tucson, AZ03-2027
College - General Studies
Fresno City College
Fresno, CA12.2015
High School -
Roosevelt High School
Fresno, CA05.2013
Skills
- Excellent customer service skills
- Expertise in computer applications and mathematics/ Microsoft Suite
- Thorough error detection
- Strong interpersonal and communication skills
- Nurtured client relationships
- Deadline management
- Create a positive and active environment
- Data entry
- Administrative/ Clerical support
- Appointment setting
- Account management
- Quality control
- Office management
- Invoice processing
Timeline
Customer Service Advocate
Telus International
04.2021 - Current
Collections Specialist
Credit Control LLC
11.2019 - 03.2020
Office Administrator
Faith’s Mortuary Transport
03.2019 - 10.2019
Administrative Assistant
Bess Tax & Tree Service
01.2018 - 04.2019
Home Care Aid
Caring Senior Services
08.2016 - 01.2017
Home Care Aid
Well Being Senior Solutions
02.2015 - 05.2016
Care Provider
In Home Supportive Services
09.2013 - 01.2017
Cashier – Volunteer
Roosevelt High school
01.2013 - 05.2013
Tax Preparer
VITA
01.2011 - 04.2013
Bachelor of Science - Business Administration And Management
University of Arizona Global Campus
College - General Studies
Fresno City College
High School -
Roosevelt High School
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