Zamin Olmeda
San Juan,TX
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
1
1
year of professional experience
Work History
Cashier Manager
McDonald's
San Juan, TX
02.2024 - Current
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Provided guidance and assistance to new hires during the onboarding process.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed and trained cashiers on proper cash handling procedures.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
Education
High School Diploma -
Nueva Venezuela
Venezuela07-2015
Skills
- Operations leadership
- Point of sale systems
- Sales monitoring
- Replenishment
- Employee performance evaluation
- Customer service
- Time tracking
- Team training and development
Languages
English
Limited
Timeline
Cashier Manager
McDonald's
02.2024 - Current
High School Diploma -
Nueva Venezuela
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