Zamir Galindo
Santa Ana,CA
Summary
Support professional with experience in managing and optimizing customer service operations. Skilled in team collaboration, conflict resolution, and process improvement to enhance service delivery. Known for adaptability, reliability, and strong focus on achieving impactful outcomes. Expertise in training, mentoring staff, and leveraging technical tools to streamline workflows and elevate team performance.
Overview
8
8
years of professional experience
Work History
Aircraft Ground Support Supervisor Mentor
ACI Jet
John Wayne - KSNA
12.2020 - Current
- Supervised daily operations, ensuring adherence to safety protocols and service standards
- Trained and mentored team members on best practices and operational procedures and creating pathways that best suits them to continue growing with the company
- Assisting where I can in the daily operation regardless of department
- Led regular team meetings to discuss performance, updates, and strategic goals alignment
- Streamlined support processes for increased efficiency and improved response times
- Monitored performance metrics, identifying trends for continuous improvement initiatives
- Completed bi-weekly payroll for 15 employees.
Line Service Technician
Atlantic Aviation
John Wayne - KSNA
09.2018 - 12.2020
- Maintained accurate documentation of completed tasks and followed airport safety guidelines
- Refilled aircraft potable water tanks and emptied lavatory systems while refilling sanitizer fluid tanks
- Directed vehicles or aircrafts to designated areas using hand signals and lighted batons
- Served as a fueler for Avgas or Jet-A aircraft completing up to 20 fuelings a day and managed fuel loads to fill underground storage tanks
- Conducted routine inspections of ground support equipment to maintain operational efficiency
- Assisted in hangar operations, providing support for aircraft movement and staging procedures
Education
High School Or Equivalent - GED
El Modena High School
Orange, CA06-2017
Skills
- Proficient in aviation phonetic alphabet, aviation terminology, facilities, safety, access, and security procedures
- Proficient at problem-solving, identifying issues and implementing effective solutions
- Proficient in official FAA records management, ensuring accurate and organized documentation over the course of each year
- Proficient in work planning and prioritization to meet deadlines and objectives
- Proficient in operating diverse telephone, radio, and computer systems, including software applications
- Managing schedules for up to 65 employees on a weekly basis
Accomplishments
- Created a 6 month training program for new towers at ACI JET
- Helped in the creation of the Supervisor Mentor role by providing crucial feedback for future candidates
- Completion of fingerprinting and background check for DCA certification offered through NATA. For official flights to Washington, D.C.
Timeline
Aircraft Ground Support Supervisor Mentor
ACI Jet
12.2020 - Current
Line Service Technician
Atlantic Aviation
09.2018 - 12.2020
High School Or Equivalent - GED
El Modena High School