Sherri Grayson
Denham Springs,LA
Summary
Cares for Med-Surg patients with exceptional clinical, interpersonal and time management abilities. Licensed in Louisiana. Diligent about helping people of all backgrounds with diverse healthcare needs. Top skills in communication, medication administration and wound care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Construction Case Manger
Restore Louisiana/Ideal Strategies
Baton Rouge, LA
11.2022 - Current
- Assistance through construction completion including coordinating with contractors, initiating and reviewing work completed, and providing other technical advisement as needed.
- Support day-to-day project management activities and other case tasks as directed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintain knowledge and understanding of program policies and procedures.
- Contractor selection including providing resources for choosing contractor in good standing, providing information on avoiding contractor fraud, identifying resources and construction trades necessary to perform the work.
- Communicating program options and requirements to homeowners and contractors.
- Project planning including identifying available funding, supporting project budgeting reviewing estimates and bids, permitting requirements, and understand scopes of work and program requirements.
Disaster Case Manager
The Workforce Group
Baton Rouge, LA
05.2022 - 11.2022
- Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
- Created emergency situation status reports to discuss response and recovery efforts.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Interviewed clients alone and with families to determine what services would best address needs.
- Identified appropriate community resources and provided referrals for services.
- Referred family members to outside support options to assist with coping during times of increased stress.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
Network Services Assistant
Frazee Recruiting Consultants/ Anthem
Baton Rouge, LA
03.2022 - 05.2022
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Filled out and stored transmittal logs for permanent records.
QA/QC
LGS Staffing/ Our Florida Rental Assistance
Atlanta, GA
06.2021 - 03.2022
- Assess whether individuals qualify for financial aid from the government.
- Interviewed and investigate applicants to determine eligibility for rental assistance program.
- Recorded and evaluated personal and financial data obtained from individuals.
- Explain and interpret agency policy, procedures, and rules governing public assistance programs to clients.
- Maintain complete and accurate computerized records of clients.
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Conducted internal audits to measure adherence to established QA standards.
- Maintained quality assurance procedure documentation.
HR Coordinator
Maxima Group Behavioral Services
Franklinton, LA
05.2011 - 05.2021
- Responsible for managing over 50+ personal files in the office for citizens with development disabilities and insuring quality to our clients.
- Promptly respond to customer inquiries in person or via phone, email, or phone.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments..
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Trained new employees on company timekeeping systems.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
Education
LPN - Licensed Practical Nurse
Delta College of Arts & Technology
Baton Rouge, LA09.2024
Certification - Independent Adjuster
1st Source Adjuster School
Houston, TX08.2021
Skills
- Vital signs monitoring
- Behavioral Health
- Medical Documentation
- Compassionate Care
- Family Communication
- Patient Intake
- Health Education
- Physical Assessment
- Licensed Practical Nurse
- HIPAA Compliance
Certification
- Passport
- Licensed Practical Nurse
- American Heart Association CPR and First Aid
Timeline
Construction Case Manger
Restore Louisiana/Ideal Strategies
11.2022 - Current
Disaster Case Manager
The Workforce Group
05.2022 - 11.2022
Network Services Assistant
Frazee Recruiting Consultants/ Anthem
03.2022 - 05.2022
QA/QC
LGS Staffing/ Our Florida Rental Assistance
06.2021 - 03.2022
HR Coordinator
Maxima Group Behavioral Services
05.2011 - 05.2021
LPN - Licensed Practical Nurse
Delta College of Arts & Technology
Certification - Independent Adjuster
1st Source Adjuster School
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