Zamir Wright
Newark
Overview
5
5
years of professional experience
Work History
Business Analyst
Infosys Technology Co
02.2022 - 05.2023
- Collaborated with distributed and cross-functional teams to enable different agile processes
- Analyzed annual business analysis reports with recommendations on cutting back lean waste which enhanced profit margins by 25% and reduced customer churn by 20%
- Elicited requirements using a variety of techniques (JAD, interviews and documentation BRDs, functional & technical specifications, and use cases)
- Created financial dashboards using complex financial models and data analytics – to outline and report financial, personnel, and business metrics
- Partnered with Senior Analysts with data management by integrating various automations in Excel - enhancing productivity by 45%
- Maintained forecasting efforts by evaluating budget plans and current costs to project trends, ascertain future performance, and render key recommendations.
Logistics Specialist
Amazon ROC
05.2021 - 01.2022
- Ensured adequate maximum and minimum consumable inventory levels by performing stock transfers and receiving and issuing parts, while leveraging an inventory control program system
- Reduced transportation costs by 15% through route optimization and carrier negotiation
- Evaluated merchandise and lead inventory efforts by reporting stolen and misplaced items, counting and organizing inventory, and approving delivery and pickup timesheets
- Identified process improvement opportunities to reduce shipment delays and improve efficiency, resulting in a 95% on-time delivery rate
Sales Representative
Choice Home Warranty
10.2020 - 04.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Leveraged sound decision-making and problem-solving abilities to conduct a cost-benefit analysis and swiftly resolve complex customer challenges, questions, and complaints – with little-to-no managerial supervision
- Advised and educated customers on products, services, and features which resulted in a 35% increase in new business acquisition
- Implemented customer service tactics to increase customer satisfaction and provide hightouch service which allowed me to achieve a customer satisfaction rating of 95% or higher
- Maximized sales revenue by 25% by identifying cross-selling opportunities and upselling to existing customers
- Secured 15 key accounts, with an average order value of $8,000 per month
Unit Supervisor
YMCA
06.2018 - 08.2019
- Orchestrated day-to-day supervisory activities by creating schedules and placements, resolving complex challenges, providing feedback and counsel, and conducting unit operational training
- Evaluated performance and developed personalized strategies and processes to help students play, learn, and grow and build character and emotional intelligence competencies
- Promoted YMCA membership and program enrollment for summer camp programs by spearheading tactics to showcase YMCA perks, features, and incentives to prospective members – resulting 45 additional enrollees
Education
MBA - Business Administration
Felician University
Lodi, NJ05.2022
BBA - Business Management
Felician University
Lodi, NJ05.2020
Skills
- SQL
- Data Analysis
- DevOps
- Business Case Development
- Oracle BI – Reporting
- ALM with Jira Software
- Cloud Computing
- Software Validation
- Client Requirements Elicitation
- Agile Methodologies
- Microsoft Office Suite
- Test Case Scenarios
Affiliations
- National Honors Society of Leadership
- Captain of Division II Men’s Basketball Team
Timeline
Business Analyst
Infosys Technology Co
02.2022 - 05.2023
Logistics Specialist
Amazon ROC
05.2021 - 01.2022
Sales Representative
Choice Home Warranty
10.2020 - 04.2021
Unit Supervisor
YMCA
06.2018 - 08.2019
MBA - Business Administration
Felician University
BBA - Business Management
Felician University
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