Zamira Estrada

- Enhanced guest satisfaction by promptly greeting and seating guests, managing reservations efficiently, and confirming/canceling reservations daily.
- Implemented a table rotation system for improved service quality, drawing on experience in event reservations and coordination.
- Maintained a clean atmosphere, assisted with food delivery during peak hours, and handled high-pressure situations with composure.
- Improved reservation system management to reduce scheduling conflicts, showcasing problem-solving skills.
- Assisted in making reservations for events and managing guest information, facilitating efficient communication and exceptional customer service during events.
- Assisted with administrative tasks and maintained confidential information professionally, demonstrating versatility and reliability.

• Trained new staff on restaurant operations and policies to strengthen performance
• Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time
• Stayed up-to-date on menu changes to help customers make food choices
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
• Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.

• Organized and taught swimming lessons to newborns to grown adults
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
• Maintained control and safety of class and kept children in flotation always within arm's reach
• Used teaching aids such as kickboards, diving rings and fins correctly to teach students.