Zamira Flucas
District Heights,MD
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Police Assistant
District Heights Police Department
District Heights, MD
07.2023 - 09.2024
- Assisted police officers with clerical duties, such as filing documents and maintaining records.
- Provided administrative support to the police department by answering phones, responding to emails and handling customer inquiries.
- Prepared reports for investigations, court appearances and other related tasks.
- Compiled evidence and collected witness statements for criminal cases.
- Maintained an organized filing system of all case files and paperwork.
- Organized meetings and conference calls between law enforcement personnel.
- Coordinated travel arrangements for police officers attending conferences or training sessions.
- Created daily logs of police activity including traffic stops, arrests and citations issued.
- Monitored security cameras in order to detect suspicious activities or violations of policy.
- Attended community events representing the police department in a professional manner.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
Financial Management Specialist (Contractor)
Department of Homeland Security
Washington , DC
01.2022 - 07.2023
- Compiled, executed, and coordinated budget documents for submission to senior management for review and presentation in executive meetings
- Developed long term financial objectives, instructions, and procedures to ensure proper coordination
- Provided technical guidance on financial matters and budget processes to senior management
- Identified bookkeeping issues and disparities, determines whether changes or certifications are required, and takes necessary action to rectify
- Analyzed data to identify trends and make financial recommendations
- Tracked expenses and revenues to ensure financial compliance.
Incident Review Specialist Dispatcher
Shotspotter
Washington , DC
01.2020 - 01.2022
- Review incoming incidents for instances of gunfire, explosions, and other sounds and make classification decisions with a high level of accuracy
- Conveyed necessary information to law enforcement agencies for dispatching and responding to incidents
- Participated in team and organizational initiatives, projects, and activities
- Monitored status and report errors, faulty equipment, logs, and other metrics and escalate as necessary
- First level customer support, addressed customer concerns and questions, triaged, and escalated to higher levels as necessary
- Tracked errors in status reports, malfunctioning hardware, logs, and other metrics, and took the appropriate actions required
- Responded to calls-both emergency and non-emergency-maintained driver logs, retained documentation, diagnosed issues, and assigned to the appropriate team members.
Education
Bachelor of Science - Business Administration and Management, Finance
Morgan State University
Economics, Management practicum, Microeconomics, Macroeconomics, Management
Harvard Business School
Skills
- Office management
- Problem solving
- Customer service
- Communication
- Writing
- Analytical abilities
- Emerging technologies
- Word
- Excel
- PowerPoint
- Window Explorer
- Microsoft Outlook
- Law Enforcement
- Investigative skills
- Database Management
- Dispatch Coordination
Certification
- Licensed Financial Consultant Agent - December 2021
- Licensed Culinary Professional - February 2023
Timeline
Police Assistant
District Heights Police Department
07.2023 - 09.2024
Financial Management Specialist (Contractor)
Department of Homeland Security
01.2022 - 07.2023
Incident Review Specialist Dispatcher
Shotspotter
01.2020 - 01.2022
- Licensed Financial Consultant Agent - December 2021
- Licensed Culinary Professional - February 2023
Bachelor of Science - Business Administration and Management, Finance
Morgan State University
Economics, Management practicum, Microeconomics, Macroeconomics, Management
Harvard Business School
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