Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zamira Rios Orama

Brunswick,MD

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 7 years of extensive leadership experience in Retail. Superb oral and written communication skills paired with excellent time management and leadership abilities. Spanish Speaker. Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.

Overview

25
25
years of professional experience

Work History

Team Leader Manager

Sam's Club
06.2021 - Current
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Cultivated positive, productive team environments, resolving conflicts quickly.

Medical Biller

Professional Services
01.2020 - 08.2020
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Used data entry skills to accurately document and input statements.

Admissions Coordinator

Kaplan Higher Education Corporation
08.2007 - 05.2010
  • Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Handled inquiries from prospective students to provide detailed information regarding admissions process.
  • Contacted prospective students via email and phone calls.
  • Coordinated open house events for prospective students, providing detailed information about programs and answering questions.
  • Performed document filing, bookkeeping, and faxing for busy student admissions office.
  • Assisted in patient admission process based on federal and state laws.

Supervisor

Sears
09.1998 - 08.2007
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

Bachelor of Arts - Political Science

University of Puerto Rico
San Juan, PR

Certificate - Medical Coding

Frederick Community College
Frederick, MD
06.2023

Certificate - Medical Insurance Billing

Inter American University of Puerto Rico
San Juan, PR
04.2020

Skills

  • Organization and Time Management
  • Staff Leadership
  • CPT Coding
  • Medical Billing
  • Documentation and Recordkeeping
  • Billing Document Creation
  • Teamwork and Collaboration
  • Spanish Speaking
  • Customer Relations
  • Retail Knowledge

Languages

Spanish
Native or Bilingual

Timeline

Team Leader Manager

Sam's Club
06.2021 - Current

Medical Biller

Professional Services
01.2020 - 08.2020

Admissions Coordinator

Kaplan Higher Education Corporation
08.2007 - 05.2010

Supervisor

Sears
09.1998 - 08.2007

Bachelor of Arts - Political Science

University of Puerto Rico

Certificate - Medical Coding

Frederick Community College

Certificate - Medical Insurance Billing

Inter American University of Puerto Rico

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Zamira Rios Orama