Zamitri McGruder

Retention Rate Enhancement at Park West Apartments:

• Implemented strategic initiatives resulting in a significant improvement of the tenant retention rate from 25% to 65% within a short timeframe.
• Demonstrated adeptness in analyzing challenges and developing effective solutions to enhance client satisfaction and loyalty.
• Collaborated closely with the management team to identify key areas for improvement and executed targeted strategies to achieve measurable results.

Budget Management:

• In a span of just a few short months, successfully reduced a delinquency of over $250,000 to less than $30,000 for Park West Apartments, demonstrating exceptional financial management skills and the ability to effectively navigate challenging situations.

Leasing Experience:

• Demonstrated exceptional leadership and management skills, commanding the top leaser position within the Property.
• Successfully exceeded leasing targets and maintained the highest conversion rate amongst the staff.

Training Experience:

• Proficient in training methodologies with a proven track record of effectively imparting knowledge and skills. Demonstrated ability to develop tailored training programs to meet diverse learning needs. Recognized for exceptional communication and presentation skills, facilitating comprehensive understanding and retention among trainees.

• Lead the daily operations of a 634-bed property, overseeing facilities management, accounting, and residence life management to ensure efficient and effective operations
• Shared leadership responsibility with the general manager in guiding the property's operations and maximizing profitability, consistently meeting financial targets
• Supervised a team of pro-staff, resident assistants, on-site vendors, and site visitors, providing guidance, support, and fostering a positive work environment
• Served as the main liaison for the Corporate Office, acting as the primary point of contact for vendor management and resolving site conflicts
• Managed relationships with Community Groups, University Partners, and outreach groups, establishing strong partnerships and promoting positive community engagement
• Administer obligations outlined in the Ground Lease and Management agreements, ensuring compliance with contractual requirements
• Executed biannual management of the turn process, coordinating move-in and move-out procedures to optimize resident satisfaction and operational efficiency
• Monitored and forecasts the complete marketing budget, strategically allocating resources to maximize marketing impact and generate leads
• Implement social media marketing strategies to enhance the property's online presence and ensure consistent branding.

• Supervised and evaluated a team of resident advisors responsible for 17 buildings and 900+ residents, ensuring consistent delivery of high-quality services and adherence to established policies
• Trained and managed employees, providing ongoing guidance and support to foster professional growth and enhance team performance
• Provided strategic direction and oversight for the Residence Life Program, implementing innovative initiatives to create a vibrant and inclusive residential community
• Advised students on academic and interpersonal conflicts, offering guidance, resources, and referrals to promote student success and well-being
• Led assessment efforts to measure learning outcomes, resident satisfaction, and retention rates, utilizing data to inform program improvements and enhance the resident experience
• Developed an efficient intake and move-out process tailored to the unique needs of the property, ensuring smooth transitions for residents and efficient utilization of resources
• Assisted in addressing questions or concerns from parents and university constituents, maintaining effective communication channels to promote transparency and build positive relationships
• Served as a hearing officer and adjudicated violations of policy, ensuring fair and consistent enforcement of rules and regulations while promoting a safe and respectful living environment.

• Created, wrote, and implemented a comprehensive property marketing plan for a 900+ bed property, resulting in increased occupancy rates and improved brand visibility
• Monitored weekly statistics and market trends to analyze traffic patterns, demographics, and market preferences, enabling data-driven decision-making for targeted marketing strategies
• Managed and tracked marketing strategies, advertising campaigns, and promotional activities to maximize lead generation and conversion rates
• Developed and controlled conference housing for university summer orientations, successfully accommodating large groups and generating additional revenue during summer months
• Created short-stay opportunities for vacant spaces, implementing flexible leasing options to optimize occupancy rates and increase summer revenue
• Assisted residents with move-in, move-out, transfer, and lease take-over processes, ensuring smooth transitions and providing excellent customer service throughout the year.

• Led and supervised a team of 12 Resident Assistants, providing guidance, training, and support to foster their personal and professional growth
• Oversaw the operations and resident well-being in a building housing 80+ residents, ensuring a safe and inclusive living environment
• Created and maintained a safe residential living environment that maximized educational, social, and cultural opportunities for residents
• Served in leadership roles such as conflict management counselor, academic advisor, community developer, educator, and mentor, offering guidance and support to residents
• Implemented policies, procedures, and regulations of Residential Living and the University, ensuring compliance and promoting a structured and cohesive living community
• Assisted in planning educational, cultural, and social activities to enhance the group living experience and foster a sense of community among residents.

• Successfully generated revenue through lease agreements for a designated complex, consistently exceeding leasing targets and driving occupancy rates
• Achieved the recognition of 'Top Leaser' in 2017 for outstanding performance in securing lease agreements and contributing to the financial success of the property
• Led and executed advertising strategies, positioning the property effectively in the market and resulting in three consecutive years of selling out all available units.