Zamora Quintero
Chicago,IL
Summary
Proven to enhance operational efficiency at Fig & Olive, I leveraged my food safety knowledge and exceptional customer service skills to streamline order delivery and improve guest satisfaction. By prioritizing urgent requests and fostering team collaboration, I significantly contributed to reducing wait times and elevating dining experiences.
Overview
1
1
year of professional experience
Work History
Food Expeditor
Fig & Olive
2023.11 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
Busser
Fig & Olive
2023.05 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Education
High School Diploma -
Harold Washington Community College
Chicago, ILSkills
- Customer Service
- Team Member Training
- Guest service
- Food safety knowledge
- Cleanliness standards
- Food presentation
- Restaurant Etiquette
- Quality Control
- Order Accuracy
- Guest Needs Assessment
- Menu offering knowledge
- Time Management
Musician
Outside of work, I play multiple instruments in many different bands, and, I enjoy playing different genres of music to push and advance my musicianship skill's to become a better, more well rounded musician. That also translates to my work ethic and as a team member
Languages
Spanish
Native or Bilingual
Timeline
Food Expeditor
Fig & Olive
2023.11 - Current
Busser
Fig & Olive
2023.05 - Current
High School Diploma -
Harold Washington Community College
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