Zamora Wilkins
Kenansville,NC
Summary
Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Skilled in, customer service, manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CRT Operator
Lear Corporation
Kenansville, NC
12.2022 - 06.2024
- Utilized technology to enhance productivity and streamline operations
- Worked closely with peers and leaders to oversee operations of the dye house
- Answered and efficiently directed phone calls to various destinations
- Operated CRT equipment to produce visual displays of data and information.
- Monitored the operation of the CRT system for any signs of malfunction or failure.
- Trained new staff members in the proper use and maintenance of a CRT system.
- Ensured compliance with safety regulations when operating a CRT unit.
- Reported any malfunctions or failures immediately to the appropriate personnel for repair or replacement.
- Performed daily pre-start checks on CRT equipment and systems.
- Maintained the CRT system, ensuring all components were in good working order.
- Monitored data inputs to manage and maintain accuracy.
Costumer Service Associate
Walmart
Mount Olive, NC
01.2021 - 06.2022
- Responsibilities included greeting and assisting customers entering/exiting the store.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Assisted customers with price checks and addressing other inquiries.
- Handled cash register operations accurately.
- Performed additional duties as assigned by management team.
Education
High school diploma -
James Kenan High School
Warsaw, NC05.2022
Skills
- Machining
- Systems Monitoring
- Interpersonal Skills
- Loader Operation
- Quality Inspection
- Customer service
- Computer skills
- Microsoft Office
- Microsoft Excel
- Surveillance
- Organizational skills
- Typing
- Time management
- Data entry
- Customer support
- Communication skills
- Microsoft Outlook
- Microsoft Powerpoint
- Phone etiquette
- Cash handling
- Word processing
- Test Scheduling
- Server Problem Identification
- Operational Documentation
- Critical Thinking
- Problem-solving abilities
- Adaptability and Flexibility
- Time Management
- Workflow Processes
- Attention to Detail
Certification
Driver's License
References
References available upon request.
Timeline
CRT Operator
Lear Corporation
12.2022 - 06.2024
Costumer Service Associate
Walmart
01.2021 - 06.2022
High school diploma -
James Kenan High School
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