Yendry Zamora
Heredia
Summary
Dynamic Program Manager specializing in process improvement and team leadership across global organizations. Delivered significant enhancements in delivery efficiency and execution governance while fostering collaboration among cross-functional teams to achieve strategic business priorities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Instructor & Facilitator
Procter & Gamble
01.2023 - Current
- Facilitated internal training sessions on collaboration, Agile practices, and team effectiveness to enhance team skills.
- Customized content for global, cross-functional teams to ensure engagement across varying experience levels.
- Enabled leadership development through interactive workshops that fostered participant engagement and skill application.
Sr. Scrum Master / Delivery Lead
PROCTER & GAMBLE
01.2022 - Current
- Drove planning, execution, dependency management, and stakeholder alignment in large-scale transformation programs, enhancing overall program success.
- Managed delivery forecasting, capacity planning, and resource optimization to align with business priorities and organizational objectives, ensuring effective resource use.
- Scaled planning and governance frameworks across multiple workstreams, improving forecasting accuracy and resource allocation.
- Designed and implemented enterprise capacity-planning models that improved contractor management, workload visibility, and leadership decision-making.
- Lead strategic initiatives supporting global business functions, improving delivery efficiency by 30% and strengthening execution governance across multiple teams.
- Partnered with senior leadership to align business objectives with delivery commitments and operational execution, facilitating strategic decision-making.
Tech Lead Agile Project Manager
FISERV
01.2018 - 01.2022
- Managed a portfolio exceeding $5M across multiple enterprise initiatives, ensuring alignment between strategic objectives, budgets, timelines, and delivery commitments.
- Delivered more than 12 enterprise programs with a 95% on-time completion rate.
- Established governance processes, performance reporting, executive dashboards to enhance decision-making and increase delivery transparency.
- Coordinated cross-functional teams, vendors, stakeholders to execute complex initiatives, enhancing collaboration and delivery outcomes.
- Improved tracking accuracy by 35%, increased customer satisfaction by 20% through enhanced delivery management practices, ensuring alignment with project goals.
Project Manager/Coordinator
INTERTEC (WELLS FARGO)
01.2015 - 01.2018
- Delivered 20+ projects with high client satisfaction and improved onboarding timelines.
- Coordinated multiple system-related initiatives, managing timelines, resources, and communication to ensure project success.
- Implemented process improvements that streamlined coordination and execution across teams.
SAP Project Analyst
HEWLETT-PACKARD
01.2014 - 01.2015
- Supported SAP implementations, reducing downtime and improving order processing.
- Collaborated with supply chain teams to optimize workflows, enhancing alignment with business requirements.
- Analyzed project data to identify trends and provide actionable insights.
- Coordinated cross-functional teams to ensure project alignment and communication.
- Developed project schedules and maintained timelines for deliverables.
Business Systems Analyst
INTEL CORPORATION
01.2007 - 01.2014
- Coordinated with supply chain operations to implement and optimize SAP modules, streamlining procurement and logistics workflows for global teams.
- Partnered with global teams to deliver IT solutions that facilitated business growth and scalability.
- Led process improvement initiatives that resulted in a 15% increase in operational efficiency.
Education
MBA - Marketing Specialization
Tecnológico de Costa Rica (TEC)
01-2022
Technical Specialization - Project Management
Universidad San Marcos
01-2018
Bachelors - English Teaching and Translation
ULACIT
01-2018
Skills
- Jira
- Azure DevOps
- Confluence
- Instructional Design
- Curriculum Development
- Power BI
- Microsoft Project
- SharePoint
- Microsoft Office Suite
- Mural
- Service Now
- Smartsheet
- Excel
- Training Facilitation
- Delivery Management
- Strategic Planning
- Learning Outcomes
- Stakeholder engagement
- Participant Engagement
- Assessment Strategies
- Risk management
- Change Management
- Process Improvement
- Executive Communication
- Organizational Transformation
- Cross-Functional Leadership
- Team coaching
Certification
- Scrum Master Certified (PSMI), 257138
- SAFe 6.0 Scrum Master (SSM), 77304592-2217
- Six Sigma Yellow Belt Professional, 642436
- Design Thinking: Customer-Centric Innovation, 2020
Accomplishments
- Managed portfolios exceeding $5M across enterprise initiatives.
- Delivered 12+ large-scale projects with 95% on time completion.
- Improved delivery efficiency by 30% through organizational process improvements.
- Reduced delivery cycle times by 20% across multiple workstreams.
- Designed and implemented capacity-planning models that improved resource visibility and forecasting accuracy.
- Led business transformation initiatives impacting global teams and stakeholders.
- Developed and delivered leadership and organizational capability-building programs.
Personal Information
Title: Senior Project Manager | Program Manager | Delivery Lead
Timeline
Instructor & Facilitator
Procter & Gamble
01.2023 - Current
Sr. Scrum Master / Delivery Lead
PROCTER & GAMBLE
01.2022 - Current
Tech Lead Agile Project Manager
FISERV
01.2018 - 01.2022
Project Manager/Coordinator
INTERTEC (WELLS FARGO)
01.2015 - 01.2018
SAP Project Analyst
HEWLETT-PACKARD
01.2014 - 01.2015
Business Systems Analyst
INTEL CORPORATION
01.2007 - 01.2014
MBA - Marketing Specialization
Tecnológico de Costa Rica (TEC)
Technical Specialization - Project Management
Universidad San Marcos
Bachelors - English Teaching and Translation
ULACIT