Richard Nicholas Zamora

Working as a team member or alone to complete projects

• Observing safety procedures
• Making decisions based on technical documents
• Performing quality testing and inspections
• Repaired and installed new fixtures, wiring, circuits, and motors.
• Assisted apprentice electricians, sharing knowledge, techniques, and best practices for success.
• Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations. Performed troubleshooting to determine issues and appropriate action to complete tasks and provide quality installations. Installing, repairing, and maintaining electrical components of industrial equipment
• Collaborated with other tradespeople to complete complex projects efficiently and meet deadlines.

• Responsible for performing a variety of important duties for the hardware store chain
• Typically provide customer service, including directing customers to products, answering questions about goods, or assisting in purchase decisions
• Also performed stocking, organizing, and cleaning duties at the request of the management team
• Would work closely with managers to deliver satisfaction to every customer entering the store
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.

• Responsible for developing and maintaining an efficient and welcoming store and staff that delivers the best in the vaping industry
• Would recruit, interview, coach, develop, and oversee entire store team at Moore than Vapes
• Taking bank deposits, getting proper change for tills, doing cash audit
• Inventory and purchasing store supplies
• Overseeing proper receiving of items from warehouse, and that inventory levels are kept accurate
• Doing inventory and write offs on defective products
• Job posting and using interviewing best practices to ensure all new hires fit Moore than Vapes company culture
• Filing of new employee paperwork
• Using scheduling software along with sales reporting to maintain effective scheduling

• Primary Responsibilities were: loading trucks with C3, C4, C5, Y-Grade product and issuing a bill of lading
• Starting up and stopping booster pumps
• Assisting Operations by: Installing valves, gauges, skillet blinds, recording data, running vapor test and testing copper strips (ASTM D 1838) to evaluate the potential corrosiveness of liquefied petroleum gas
• Take instructions from supervisors
• Clean in and out of production areas (sweep, mop, and remove debris)
• Load and unload items from machines, trailers, and delivery trucks
• Measure and pour ingredients
• Ensure conformance to specifications
• Turn valves to regulate flow of liquids or gas
• Pull damaged or ineffective equipment off the line
• Mark parts for identification
• Remove product and machine attachments
• Scrape waste material from machine
• Read and interpret gauges

• Scanning and loading of parcels on the planes for the United Parcel Service of America
• Improved overall delivery speed through effective route planning and coordination with drivers.
• Maintained an organized work environment, ensuring proper storage and handling of parcels to prevent damage.

• Responsible for providing exceptional customer service and technical support by troubleshooting phones and software issues, evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution
• Evaluate research and resolve and/or assist in resolving issues that have been elevated and require a higher level of expertise to ensure customer satisfaction requirements are met while providing enhanced skill and knowledge
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Primary/Essential Responsibilities were setting up heavy construction equipment
• Operating equipment to grade or redistribute earth
• Moving loads, or unloading material
• Installed equipment and attached machinery or related structures
• Signaled directions or warnings to coworkers
• Operated equipment in a safe and efficient manner in accordance with regulations policies and procedures
• Performed equipment safety and maintenance checks
• Coordinated machine actions with other activities, positioning or moving loads in response to hand or audio signals from crew members
• Located underground services, such as pipes and wires, prior to beginning work
• Maintained a clean and organized work environment, minimizing hazards and promoting overall safety on the job site.
• Enhanced productivity by skillfully operating heavy machinery for various construction and excavation projects.

• Supervise and coordinated the activities of employees
• Engaged in sales, service, account management, and telephone complaints of customers to ensure that department performance requirements were met
• I was responsible for coaching, teaching, and developing 17-20 agents
• Handling payroll, shift arrangements, emails
• Answers inbound technical and customer service calls relating to entertainment services and products, hardware systems/accessories
• Assist with customer service inquiries regarding technical support, billing, and general information requests
• Obtain extensive knowledge about cutting edge television services (High Definition, Digital Video Recorder, etc…)
• Provide quality technical support service through one-call resolution to establish a long-term customer relation
• Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
• Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support
• Sell multiple entertainment products and services, as well as hardware systems and accessories