Desired Job Title
Home Care ProviderTier 2 Customer Service RepresentativeMedical AssistantCare ProviderSales AssociateWork Type
Full TimeLocation Preference
RemoteOn-SiteLocation: LAREDO, TX, US
Open to relocation: Yes
Open To Work
Zamyhra Williams
LAREDO,TX
Work Preference
Summary
Professional caregiver with strong expertise in providing compassionate and efficient home care. Demonstrates high level of adaptability and reliability, ensuring patients receive optimal support. Skilled in personal care, medication administration, and daily living assistance. Known for excellent teamwork and results-driven approach.
Overview
5
5
Certification
14
14
years of professional experience
Work History
Home Care Provider
Heavenly Care PHC Services
Edinburg, TX
02.2020 - Current
- Provided personalized care and assistance to clients, enhancing their daily living activities.
- Developed and maintained strong relationships with clients and families to ensure comfort and trust.
- Assisted in medication management, ensuring adherence to prescribed schedules and safety protocols.
- Monitored client health conditions, reporting changes to healthcare professionals for timely interventions.
- Implemented individualized care plans tailored to each client's unique needs and preferences.
- Trained and mentored new staff on best practices in home care services and client interaction.
- Collaborated with interdisciplinary teams to coordinate comprehensive care solutions for clients.
- Advocated for client needs, effectively communicating concerns to family members and healthcare providers.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with self-administered medications.
Tier 2 Customer Service Representative
Concentrix
Laredo, TX
10.2024 - 03.2026
- Resolved complex customer inquiries by utilizing problem-solving skills and product knowledge.
- Mentored junior representatives, enhancing team performance and service delivery.
- Collaborated with cross-functional teams to improve customer satisfaction and streamline processes.
- Implemented training programs for new hires, fostering effective communication and service excellence.
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.
- Crosstrained in multiple departments to provide seamless assistance regardless of the specific issue at hand.
- Participated in ongoing training sessions to stay updated on industry developments and enhance personal skill set continually.
- Provided comprehensive product knowledge to address customer questions confidently and accurately.
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
- Served as an escalation point for challenging cases, taking ownership of complex problems until satisfactory resolutions were achieved.
- Reduced call wait times for better customer experience by efficiently handling inquiries and escalating issues when necessary.
- Supported the implementation of new CRM software, streamlining processes for faster resolution times.
- Assisted in training new hires, ensuring they were well-equipped to meet company standards in customer service excellence.
- Maintained detailed records of customer interactions for accurate tracking and analysis of trends or recurring issues.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
Medical Assistant
Nuestra Salud
Laredo, TX
09.2018 - 12.2019
- Managed patient scheduling and maintained accurate appointment records.
- Assisted healthcare providers with clinical procedures and patient examinations.
- Administered medications and monitored patient responses effectively.
- Educated patients on treatment plans and health management strategies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Care Provider
Champion Care
Laredo, TX
01.2017 - 04.2019
- Provided compassionate care to clients, ensuring comfort and emotional support.
- Assisted with daily living activities, fostering independence and dignity among clients.
- Administered medications and monitored health conditions, maintaining accurate records for healthcare providers.
- Collaborated with interdisciplinary teams to develop personalized care plans tailored to individual needs.
Sales Associate
Dress Barn Dress Barn Woman
Houston, TX
05.2013 - 08.2015
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted in visual merchandising to create appealing product displays and optimize sales.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Trained new staff on store policies, procedures, and customer engagement techniques.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and retention.
- Maintained inventory levels through regular stock checks and efficient replenishment practices.
- Implemented promotional strategies to drive foot traffic and increase seasonal sales opportunities.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Office Assistant
H&W
Houston, TX
05.2012 - 02.2014
- Managed office supplies inventory, ensuring optimal levels and timely reordering.
- Coordinated scheduling for staff meetings, optimizing use of shared resources.
- Assisted in document preparation and data entry to maintain accurate records.
- Streamlined filing systems, improving accessibility and reducing retrieval time.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
Phlebotomist - Medical
South Texas Training Center
Laredo, TX04-2023
Medical Assistant - Medical
South Texas Training Center
Laredo, TX03-2016
Skills
- Compassionate caregiving
- Patient care
- Meal preparation
- Housekeeping
- Patient transportation
- Medication administration
- Mobility assistance
- Special dietary needs
- Ticket management
- Product troubleshooting
- Product knowledge
- Service support
- Customer service expert
- Security protocols
- Complaint resolution
- Call center operations
- Videoconferencing
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Medical terminology knowledge
- HIPAA compliance
- Vital sign monitoring
- Clinical documentation
- Data entry
- Phlebotomy
- CPR
- Immunization administration
- Specimens collection and processing
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Equipment sterilization
- Medical supply inventory
- Trustworthy companion
- Medical billing and coding
- Reliable transportation
- Specimen labeling
- Problem-solving skills
- Customer service
Certification
Medical Assistant Certification
Medical Administration
Clinical Administration
EKG Technician
Phlebotomist
Billing and Coding
Company Name: American Medical Certification Association
Timeline
Tier 2 Customer Service Representative
Concentrix
10.2024 - 03.2026
Home Care Provider
Heavenly Care PHC Services
02.2020 - Current
Medical Assistant
Nuestra Salud
09.2018 - 12.2019
Care Provider
Champion Care
01.2017 - 04.2019
Sales Associate
Dress Barn Dress Barn Woman
05.2013 - 08.2015
Office Assistant
H&W
05.2012 - 02.2014
Phlebotomist - Medical
South Texas Training Center
Medical Assistant - Medical
South Texas Training Center