Zamyra Lugo-Principe
El Paso,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. With 7+ years of experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance to attract life-time consumers.
Overview
7
7
years of professional experience
Work History
Manager
Buena Vida
El Paso, TX
02.2023 - Current
- Managed key holder responsibilities such as opening and closing the store in a timely manner according to company policies.
- Described merchandise and explained use, operation and care to assist customers with product selection and education.
- Adhered to established policies and procedures when handling customer accounts.
- Received, checked-in and restocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Created successful strategies to develop and expand customer sales.
- Supported long-term business strategies, generating guest relations feedback for process improvements through rewards system.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted and managed pop-up events/ special events to enhance brand visibility by setting event space as detailed in lay-out and preparation.
Patient Care Coordinator/ Personal Assistant
NM Family Services
El Paso, TX
02.2022 - 08.2023
- Managed care coordination department, timecards, and internships including assigning tasks and reviewing work completed.
- Coordinated and scheduled meetings, trainings, and Clinical Staffing Teamings/ Crisis Calls.
- Managed job postings and conducted interviews.
- Contributed to finalizing policies and procedures including employee evaluations.
- Collaborated with clinical and administrative staff to assist meeting patient needs (Medical, Psychiatric, Therapy, Financial, Housing Disability, Rehab etc.)
- Maintained accurate records of all patient care activities using electronic health record systems.
- Created templates for medical billing notes.
- Maintained cleanliness of office and ordered office supplies.
Human Resources Manager
Flowar Business Center
El Paso, TX
02.2021 - 02.2022
- Managed job postings and conducted an equal employment opportunity hiring process for selecting candidates.
- Coordinated orientations and trained new staff while encouraging open communications, to promote a positive and pro-employee work environment.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Managed scheduling and inventory of the stores including uniforms.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures to align with federal and local regulations.
Seasonal Sales Associate
Bath & Body Works
El Paso, TX
11.2020 - 01.2021
- Performed cashier duties such as greeting customers, accepting payments, and issuing receipts.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier
Grandy's
El Paso, TX
08.2020 - 01.2021
- Completed cashier duties including, accepted cash and credit card payments, issued receipts and provided change.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Crew Member
Southern Maid Donuts
El Paso, TX
03.2020 - 04.2020
- Fried, decorated pastries according to customer orders, and packaged bakery items.
- Monitored temperatures of prepared food and cold-storage areas.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Inventory Associate
WIS International
El Paso, TX
12.2019 - 03.2020
- Traveled in and out of state to perform physical inventory counts inside stores (Albertsons, JC Penny, Victoria Secret, Guess, Dollar Tree, Hobby Lobby, etc.)
Crew Member
Auntie Anne's/Cinnabon
Fort Bliss, TX
05.2018 - 08.2018
- Ensured compliance with all applicable regulations regarding food preparation, proper usage , and techniques for making food and beverages.
- Assisted customers with orders and processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards.
- Worked collaboratively with team members to achieve desired results.
Hostess/Waitress
Denny's
El Paso, TX
10.2017 - 04.2018
- Stayed informed about daily specials, new menu items, and promotions to encourage upselling.
- Served meals while monitoring up to 10 tables, and providing exceptional customer service to up to 35 customers at a time.
- Upheld high standards of sanitation in accordance with health department regulations (i.e. Completed cleaning duties by cleaning tables, sweeping and mopping floors, vacuuming carpet and tidying up server stations.)
Manager
Wienerschnitzel
El Paso, TX
03.2017 - 05.2018
- Managed shifts which included: daily decision making (Hiring/Training), scheduling, planning while upholding standards, product quality and cleanliness
- Responded to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
B.A. in Criminal Justice -
UTEP
06.2021
High School Diploma -
Transmountain Early College H.S.
05-2018
Associate in Science -
El Paso Community College
06-2018
Skills
- Human Resources
- Management
- Leadership
- Teamwork
- Communication
- Customer Service
- Conflict Resolution
- Marketing
- Quality Control
- Data entry
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Manager
Buena Vida
02.2023 - Current
Patient Care Coordinator/ Personal Assistant
NM Family Services
02.2022 - 08.2023
Human Resources Manager
Flowar Business Center
02.2021 - 02.2022
Seasonal Sales Associate
Bath & Body Works
11.2020 - 01.2021
Cashier
Grandy's
08.2020 - 01.2021
Crew Member
Southern Maid Donuts
03.2020 - 04.2020
Inventory Associate
WIS International
12.2019 - 03.2020
Crew Member
Auntie Anne's/Cinnabon
05.2018 - 08.2018
Hostess/Waitress
Denny's
10.2017 - 04.2018
Manager
Wienerschnitzel
03.2017 - 05.2018
B.A. in Criminal Justice -
UTEP
High School Diploma -
Transmountain Early College H.S.
Associate in Science -
El Paso Community College
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