Zana Crawford
Forrest City,AR
Overview
7
7
years of professional experience
Work History
Quality Control Team Lead
HINO Motors Manufacturing, USA
08.2020 - 11.2024
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Established performance metrics for the Quality Control team, driving continuous improvement efforts across the department.
- Reported problems and concerns to management.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
Medical Assistant Externship
Michelle James Family Care
03.2023 - 05.2023
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Collected and documented patient medical information such as blood pressure and weight.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Managed approximately 10 incoming calls, emails and faxes per day from customers.
CNA - Certified Nursing Assistant
Crestpark Retirement Home
05.2018 - 08.2020
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities, promoting independence and dignity.
- Supported needs of 12+ residents under long-term care.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Education
Associate Degree In Nursing - Nursing
09.2024
Nursing - Medical Assistance
07.2023
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Direct Patient Care
- Medical Terminology
- Vital Sign Monitoring
- Data Entry
- Valid State driver's license
Timeline
Medical Assistant Externship - Michelle James Family Care
03.2023 - 05.2023
Quality Control Team Lead - HINO Motors Manufacturing, USA
08.2020 - 11.2024
CNA - Certified Nursing Assistant - Crestpark Retirement Home
05.2018 - 08.2020
Concorde Career College - Nursing, Medical Assistance
Concorde Career College - Associate Degree In Nursing, Nursing
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
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