Zana Johnson
Bryan,TX
Summary
Career-oriented professional with over ten years of experience in customer service and related fields. Demonstrates quality-conscious work habits and excels in both independent and team environments. Proven track record of responsibility and effective interaction with peers, supervisors, and customers. Committed to ethical standards and maintaining customer trust while being well-versed in industry products and consumer trends.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Residential Real Estate Agent
Walsh & Mangan Real Estate Group
College Station, Texas
07.2020 - Current
- Developed strong client relationships through effective communication methods.
- Organized promotional events and open houses aimed at attracting prospective buyers.
- Managed diverse property listings across multiple real estate platforms for greater exposure.
- Provided prompt responses to client inquiries via phone and email for enhanced service.
- Oversaw complete real estate transaction processes from initiation through to closing.
- Utilized advertisements, open houses, and listing services to promote property sales.
- Demonstrated residential properties by highlighting key features and advantages.
- Negotiated purchase agreements between buyers and sellers, achieving successful outcomes.
Residential Real Estate Agent
HoM Realty
Bryan, Texas
07.2020 - 07.2023
- Developed targeted marketing strategies to promote property listings effectively.
- Established strong client relationships to assess real estate needs accurately.
- Conducted thorough neighborhood research to provide valuable client insights.
- Responded promptly to customer inquiries about available properties via phone and email.
- Coordinated inspections with appraisers, lenders, title companies, surveyors, and contractors.
- Managed multiple listings, ensuring accuracy and up-to-date information.
- Participated in professional networking events to cultivate industry referral networks.
- Facilitated real estate transactions by reviewing listings and accompanying clients to properties.
Residential Real Estate Consultant
GreenPrint Real Estate Group
College Station, Texas
02.2019 - 07.2020
- Assisted clients in buying and selling residential properties.
- Facilitated property showings and open houses for prospective buyers.
- Negotiated contracts and agreements between buyers and sellers.
- Collaborated with other agents to enhance client service quality.
- Scheduled home viewings with potential buyers.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Conducted home buyer workshops, educating buyers on home purchasing process.
Residential Real Estate Agent
Xcellence Realty Inc.
Tallahassee, Florida
01.2016 - 03.2018
- Conducted home buyer workshops to inform clients about purchasing processes.
- Delivered property showings and open houses, showcasing listings effectively.
- Negotiated contracts for successful transactions between buyers and sellers.
- Assisted clients in navigating residential property market challenges.
- Scheduled viewings with potential buyers, enhancing exposure of properties.
- Maintained comprehensive records of transactions from start to finish using specialized software.
- Collaborated with other agents to boost overall client service quality.
- Implemented innovative networking strategies to generate new business opportunities.
Patient Liaison/Manager
Premier Wellness Centers
Port Saint Lucie, FL
05.2012 - 10.2015
- Responsibilities include, creating a warm and inviting atmosphere while providing patients with care and service above industry standards.
- Assisting in scheduling appointments, assuring patient paperwork is properly filled out and filed, reviewing financial plans, insurance plans, and treatment plans with patients.
- Medical records custodian, billing and collection practices, insurance verification and authorizations.
- Keeping accurate statistics of daily and monthly activity, managing a staff of 5, company payroll, employee scheduling, employee reviews and compensation increases, maintaining Human Resource files, upholding HIPPA and OSHA standards, accounts payable.
- Developing community outreach programs to help promote the business within the surrounding markets, attending various networking and marketing groups both weekly and monthly, creating monthly marketing programs to promote internal and external referrals.
Receptionist
Premier Physical Therapy
Fort Pierce, FL
09.2010 - 05.2012
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed front desk operations and ensured a welcoming environment for patients.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Handled patient inquiries and provided information about services and procedures.
- Processed patient intake forms and maintained accurate records in the system.
- Assisted physical therapists by preparing treatment rooms and organizing equipment.
- Communicated effectively with team members to support daily operations.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained client accounts by obtaining, recording, and updating personal and financial information.
Risk Management and Claims Assistant
Martin Memorial Health Systems
Stuart, FL
07.2006 - 09.2010
- Maintained case files and oversaw transmissions between offices.
- Coordinated with healthcare providers to gather necessary claim information.
- Maintained organized records of claims and supporting documents.
- Collaborated with team members to improve workflow efficiency and accuracy.
- Set up meetings, medical appointments, and depositions.
- Provided customer service support to policyholders, claimants, and agents over the phone or via email.
- Ensured compliance with HIPAA regulations when dealing with confidential patient information.
Education
Bachelor of Science - University Studies
Texas A&M University
College Station, TX12-2025
AS - Paralegal Studies
Indian River State College
Fort Pierce, FL12.2011
General Diploma -
Overland High School
Aurora, CO05.1997
Skills
- Excellent communication
- Data management
- Multitasking and organization
- Promotion via social media
- Client relationship management
- Tech-savviness
- Administrative support
References
Available Upon Request.
Certification
Real Estate Sales Agent (Residential)
Timeline
Residential Real Estate Agent
Walsh & Mangan Real Estate Group
07.2020 - Current
Residential Real Estate Agent
HoM Realty
07.2020 - 07.2023
Residential Real Estate Consultant
GreenPrint Real Estate Group
02.2019 - 07.2020
Residential Real Estate Agent
Xcellence Realty Inc.
01.2016 - 03.2018
Patient Liaison/Manager
Premier Wellness Centers
05.2012 - 10.2015
Receptionist
Premier Physical Therapy
09.2010 - 05.2012
Risk Management and Claims Assistant
Martin Memorial Health Systems
07.2006 - 09.2010
Bachelor of Science - University Studies
Texas A&M University
AS - Paralegal Studies
Indian River State College
General Diploma -
Overland High School