Zana Lane
Jacksonville,FL
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, Payroll systems and program management. People friendly and excited about assisting others on a daily basis.
Overview
8
8
years of professional experience
Work History
Personnel Specialist
United States Navy, USN
Norfolk, VA
12.2017 - Current
- Established, maintained and updated employee files.
- Changed employee information such as address and alerted payroll staff.
- Created and implemented benefits education sessions to inform staff of options and enrollment processes and procedures.
- Corrected and reviewed service members pay issues.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Train newly enlisted service members on detailed human resources and customer service .
- Handle calculations with inputting and cancelling pay entitlements
- submitting trouble tickets and doing corrective errors on thousands of pay entitlements in a timely manner
- Keeping record of Millions of dollars while disbursing to members during port calls and currency exchange.
- Leading and maintaining bank onboard. Disbursing ATM cards as well as maintaining usage.
- Maintaining security clearance to handle all service members personal records and data.
- Reviewed and updated employee files, ensuring accuracy of information.
- Organized orientation sessions for new employees and provided necessary paperwork.
- Maintained a database of all current employees, including performance reviews and evaluations.
- Ensured accurate completion of all required forms related to personnel changes such as transfers or promotions.
- Developed training programs designed to enhance team productivity and morale.
- Assessed employee performance through regular feedback sessions with supervisors and managers.
Alarm Dispatcher
SafeTouch Security
Jacksonville, FL
01.2017 - 11.2017
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Operated multiple calls to resolve alarm system errors or dispatch authorities when necessary.
- Maintained a strict use of company policies to handle Emergency calls
- Exuded great customer service with frantic customers while under distress.
- Reported detailed issues to Authorities for timely responses.
- Handled complaints and customer issues with outstanding customer service.
- Performed with accuracy and major attention to detail
Education
Some College (No Degree) - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FL03-2017
High School Diploma -
Atlantic Coast High School
Jacksonville, FL05.2013
Some College (No Degree) - Human Biology
Logan University
Chesterfield, MISkills
- Personnel Management
- Human Resources Management Systems
- Conflict Resolution
- Documentation and Recordkeeping
- Customer Relationship Management
- Analytical and Critical Thinking
- Time Tracking and Payroll Administration
- Training Development and Execution
Timeline
Personnel Specialist
United States Navy, USN
12.2017 - Current
Alarm Dispatcher
SafeTouch Security
01.2017 - 11.2017
Some College (No Degree) - Psychology
Florida Agricultural And Mechanical University
High School Diploma -
Atlantic Coast High School
Some College (No Degree) - Human Biology
Logan University
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