Summary
Overview
Work History
Education
Skills
Timeline
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Zana Mott

Houma,LA

Summary

Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs.

Overview

7
7
years of professional experience

Work History

Customer Service Advisor

Concentrix
09.2023 - 12.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed department call volume of 75 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Maintained 2-minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.

CDL Truck Driver

Garda World
11.2021 - 04.2022
  • Met DOT requirements by maintaining current records and documenting reportable incidents.
  • Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
  • Operated with safety and skill to avoid accidents and delays.
  • Operated light trucks to deliver loads as far as 2500 miles from home location.

Customer Service Representative

Walmart
10.2019 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Customer Service Representative

Old Navy
08.2018 - 11.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

CDL A Driver

Swift Transportation
03.2017 - 08.2018
  • Operated barcode scanners to verify delivered product.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.

Education

Medical Billing & Coding / Medical Record -

University of Phoenix
Phoenix, AZ
05.2024

CMA - Medical Assisting

Learning Bridge Career Institute
Houma, LA
02.2022

Skills

  • Driver Relations
  • Customer Service
  • Inbound and Outbound Calling
  • Call center experience
  • Customer Relations
  • KPI Monitoring
  • Customer Relationship Management
  • Multi-Line Phone Systems
  • Cross-Functional Team Collaboration
  • Account Updating
  • Call Center Operations
  • Escalation Procedures

Timeline

Customer Service Advisor

Concentrix
09.2023 - 12.2023

CDL Truck Driver

Garda World
11.2021 - 04.2022

Customer Service Representative

Walmart
10.2019 - 01.2021

Customer Service Representative

Old Navy
08.2018 - 11.2020

CDL A Driver

Swift Transportation
03.2017 - 08.2018

Medical Billing & Coding / Medical Record -

University of Phoenix

CMA - Medical Assisting

Learning Bridge Career Institute

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Zana Mott