Zana Rodriguez
Oyster Creek
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Patient Services Specialist
UTMB Health
08.2023 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Administrative Professional, Accounts Recievables
Boys & Girls Club of Brazoria County
08.2021 - 08.2023
- Administration work that includes general office duties, registration process for members, creating documents for the director of organizational compliance and human resource department
- Budgeting for events and fundraisers
- All accounts receivables including donations, payments, quick books and bank transactions.Preparing new hire documentation and files
- Maintaining professional and positive relationships with the community and members.Utilizing quickbooks and merchant service system EVO.
Personal Banker
Wells Fargo Bank Na
07.2015 - 08.2021
- Personal Bankers at Wells Fargo are focused on building lifelong relationships with customers, both consumers and small businesses
- This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction.
Customer service Representative
HEB
04.2012 - 05.2014
- Preparing the store for opening and closing procedures.Helping with customer needs
- Handling cash and inventory
- Bagging merchandise caring for customer issues.
Education
Courses in business management, industrial management and healthcare quality management -
Brazosport college
Bachelors of Applied Technology - Business Management
Brazosport College
10.2022
Skills
- Quickbooks,Notary Public, Microsoft skills,Preparing Agendas,Using outlook
- Microsoft Office Outlook
- Appointment Coordination
- Professional Development
- Multi-Line Telephone Systems
- Verbal Communication Skills
- Multitasking and Time Management
- Strong Organizational Skills
- Computers and Technology
- Continuous Improvement Process
- Office Supplies and Inventory
- Document and File Management
- Customer Service Process Improvement
Volunteer Coach- LJGSA
Volunteer youth softball & volleyball coach for the Lake Jackson Softball and TAAF Girls Association and By Law Committee member.
Timeline
Patient Services Specialist
UTMB Health
08.2023 - Current
Administrative Professional, Accounts Recievables
Boys & Girls Club of Brazoria County
08.2021 - 08.2023
Personal Banker
Wells Fargo Bank Na
07.2015 - 08.2021
Customer service Representative
HEB
04.2012 - 05.2014
Courses in business management, industrial management and healthcare quality management -
Brazosport college
Bachelors of Applied Technology - Business Management
Brazosport College
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