Zana Wilson
Austin,TX - Texas
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Branch Office Administrator
UBS Financial Services
Austin, TX - Texas
10.2020 - 10.2022
- Provided assistance in familiarizing newly recruited staff with necessary knowledge of organizational guidelines and operations
- Organized meetings and conferences, including scheduling of resources, venues, catering, travel arrangements and agendas.
- Conducted regular audits of operational processes within each branch office location.
- Assisted with recruitment activities such as posting job openings on various websites.
- Monitored the performance of existing branch offices to identify areas needing improvement.
- Managed calendar schedules for senior managers to coordinate appointments and meetings.
- Provided technical assistance related to computer hardware and software issues in the workplace.
- Assigned individual roles and tasks, as well as monitoring employees for security, compliance, and performance.
VP, Sales & Marketing
UltiMattress
Austin, TX - Texas
06.2016 - 10.2020
- Implemented productivity-enhancing performance standards for staff members.
- Reviewed reports from functional areas to assess progress towards organizational goals.
- Provided comprehensive supervision across all departments to facilitate efficient daily functioning.
- Designed incentive programs that motivated staff members while ensuring profitability targets were met.
- Negotiated contracts with vendors for services, products and supplies.
Co-Founder
Mattress Pro
Las Vegas, NV
05.2003 - 07.2009
- Analyzed customer feedback to improve product offering and services.
- Facilitated communication between internal teams regarding progress of projects.
- Managed overall workflow of projects from conception to completion.
- Recruited, trained, managed, and evaluated staff.
- Established relationships with key customers, vendors, and partners.
- Directed company-wide efforts towards achieving established goals and objectives.
- Identified areas of improvement in operational and sales processes.
Store Manager District Trainer
Mattress Firm
San Antonio, TX - Texas
10.1997 - 08.2002
- Mediated conversations between conflicting store personnel to resolve conflicts.
- Monitored inventory levels across stores in order to ensure adequate stock was available during peak periods.
- Assessed performance data from each store manager in order to determine which employees should be promoted or receive additional coaching support.
Education
Some College (No Degree) - Business Administration
San Antonio College
San Antonio, TXSkills
- Revenue Generation
- Client Relationship Building
- Operations Management
- Sales oversight
- Business growth and retention
- Building rapport
- Interviewing and Hiring
- Resourceful nature
Volunteer Experience and Leadership
Spent 6 years holding different chair positions in the National Charity League and many years doing volunteer work with Catholic Charities.
Timeline
Branch Office Administrator
UBS Financial Services
10.2020 - 10.2022
VP, Sales & Marketing
UltiMattress
06.2016 - 10.2020
Co-Founder
Mattress Pro
05.2003 - 07.2009
Store Manager District Trainer
Mattress Firm
10.1997 - 08.2002
Some College (No Degree) - Business Administration
San Antonio College
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